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Managing Your Professional Finance Company Sales Team

Managing Your Professional Finance Company Sales Team

In this blog, we will cover various ways to manage your professional finance company sales team, including: Using virtual phone numbers throughout your organization Inspiring competition in your professional finance …Read More »

International Forex Trading Guide: Maximizing Your Income

International Forex training guide

When it comes to maximizing your income with international forex trading, you should know that virtual phone numbers are a powerful tool to utilize. They can help you get the …Read More »

Things To Know When Starting a Medical Answering Service

Things To Know When Starting a Medical Answering Service

For decades, medical professionals have relied on medical answering services to provide after-hours telephone support to their patients. Many medical offices even use answering services during office hours, to allow …Read More »

SMS Forwarding Makes Connecting with Customers Easy

sms forwarding customer service

Happier customers will stay loyal to a business for a longer period of time. Therefore, these same customers are also more apt to spending money with your business and referring …Read More »

How to Get a Business Number

How to Get a Business Number

Need to know how to get a business phone number? Whether for a large business or a small one, Global Call Forwarding offers virtual phone numbers to meet your needs. …Read More »

The Daily Challenges of Being a Call Center Agent

Challenges of being a call center agent

Customer service is a central part of any organization. The quality of service provided is undoubtedly a direct contributor to the overall success of a company. This means more companies …Read More »

*67 Meaning and How it Works

Since the sixties, we’ve been using caller ID to track who calls us on our phones. Even throughout the ever-advancing phone technology in the last few decades, caller ID has yet to fail us. Or, even change at all, making it still a simple and everyday tool. After all, if it ain’t broke, don’t fix it. But, even if you’ve been using telephones throughout the ages, you may still be confused about how you can hide caller ID settings to block your number from showing on outgoing phone calls. Fortunately, there’s a long-standing tool that allows you to block your caller ID, so you show up as calling from an unknown number, fast and easily. This tool is as simple as dialing *67. In this article, we discuss how to block your own number from showing on someone else’s caller ID with the simple use of this tool.

How and Why to Use *67

Basically, the only thing you have to do to use *67 is to dial those three digits before punching in any number you’re about to call. This is a completely free, easy to use method that works for any phone number. Even if the number is an 800 toll number, you can put *67 before the number to hide caller ID information on your outgoing calls. When your call goes through, the receiving end’s caller ID will show your number as “private.” So, if you’re wondering how to call back a number that just called you without them knowing you’re calling, this is the simplest and fastest way.

Block Your Caller ID Permanently

It’s important to note that *67 only works to hide caller ID information on the phone call you use it for. So, if you want your number blocked on every call, you’d have to punch in those three digits before dialing out every time. However, if you want your caller ID information withheld on all your phone calls, you’ll need to block your number permanently. If you have a cell phone, simply call your wireless carrier to ask how to permanently block your phone number from caller IDs. But remember, if you do this, it may be irreversible. And, your phone number will show up as “blocked” or “private” from now on.

Using *67 for Landlines Only

Sure, caller ID hasn’t changed much in the past few decades. However, our mobile phones definitely have. As a result, you may find that *67 doesn’t work on your smartphone devices, only on your landline phones. Fortunately, if you have either an Apple or Android smartphone, there are some simple steps you can take to make sure your phone calls are blocked from showing caller ID information.

67-unknown-caller
Source: Stockphoto.com O#100071066545 ID#100200144052

How to Block Your Caller ID on Apple Phones

To make a call displaying “unknown number” with your Apple phone, you’ll need to change some settings. Go to:

  • Settings
  • Click on “Phone”
  • Then, “Show Caller ID”
  • Finally, select the on/off option for showing your number

How to Block Your Caller ID on Android Phones

Just like with Apple devices, to call from an unknown number with an Android Phone, make some setting changes that include:

  • Go to your Phone App
  • Click the menu button
  • Then hit “Settings”
  • Finally, go to “More Settings”
  • Click on “Show My Caller ID” to change the options

Closing: Getting Around Having Your Number Blocked

Are your customers calling you back with *67 to find out who you are? Are you tired of having your business number blocked? It may be time to start using virtual toll free numbers for your business. With toll free numbers, you can call your customers from a number they’ll trust because most consumers know that toll numbers are owned by reputable businesses. Plus, toll numbers are recognizable as they are completely customizable by you! So, instead of blocking your number or never answering, toll numbers will provide your customers with a number they can remember.

If you’d like to learn more about how virtual toll numbers may help your business relations, contact Global Call Forwarding today!

Creative Uses for Virtual Phone Numbers in Marketing

The truth is that creative uses for virtual phone numbers in marketing depend on appealing directly to customers, especially those who are located abroad. There’s nothing more off-putting than being unreachable by listing an out-of-country phone number, where callers will expect long distance fees, service blockages, and the hassle of dialing outside of the country just to reach your business.

There are a number of creative uses for virtual numbers in marketing, including:

  • Vanity Phone Numbers
  • International Appeal
  • Business Cards
  • Social Media

Virtual Numbers in Marketing: Vanity Phone Numbers

Vanity phone numbers are virtual phone numbers that contain a visually appealing set of digits that can be spun into your business’ advertising campaigns. By aligning your brand with a particular word or memorable sequence of digits, customers are more likely to remember what products and services you offer, as well as reinforce your brand’s message each time they are exposed to the vanity phone number.

One place that you’re likely to encounter vanity phone numbers is billboards. Large volumes of drivers can see your creative virtual phone numbers in marketing that other businesses might not be bold enough to attempt. By coupling billboard advertising with other forms of marketing, your brand will appear to be everywhere – which is the goal of every advertising campaign.

Creative Virtual Numbers for Marketing: International Appeal

If you had the choice of comparing two businesses side-by-side with all attributes being similar except for the fact that one had numerous phone numbers geared towards processing international customers, which business would you say has more of an international appeal?

virtual phonhe numbers in marketing
Source: Stockphoto.com O#100009599572 ID#100200144052

Virtual Numbers from Global Call Forwarding

Luckily, Global Call Forwarding offers virtual phone numbers in more than 140+ countries worldwide, with countless cities and regions at your disposal. These virtual phone numbers circumvent typical barriers to open communication globally, which means that your advertising efforts aren’t stymied by challenges of traditional telecommunications.

Furthermore, Global Call Forwarding enables you to choose between a variety of phone number types, including toll-free numbers that work internationally. These include ITFS numbers and UIFNs, both of which project a professional image. Normally, when a domestic toll free number is offered, international callers are out of luck and must pay fees just for the privilege of calling your business. However, with Global Call Forwarding’s vast array of ITFS numbers and UIFNs, your business can fully optimize its marketing efforts worldwide.

Creative Uses for Virtual Phone Numbers in Marketing: Business Cards

When you’re networking with potential clients in-person, every detail must be on-point and allude to the fact that working with your organization is the right choice for mutual success. That’s why one of the most important creative uses for virtual phone numbers in marketing is including them on your business cards. From staff members to your sales team, virtual phone numbers listed on business cards show that your organization is able to tailor its in-person marketing efforts for clients of any country and calling preference.

Because of the cost-effectiveness of virtual phone numbers, it is possible to subscribe to multiple phone numbers that appeal directly to your wide customer base and post them on your business cards as needed.

Creative Uses for Virtual Phone Numbers in Marketing: Social Media

Global Call Forwarding understands how pivotal a social media presence is in your marketing efforts. In addition to obviously listing your phone numbers, Global Call Forwarding offers a popular add-on that bridges the gap between customers scrolling through your posts on their smartphones and actually contacting your business.

The solution? A popular add-on called “CallMe Click.” CallMe Click enables users a one-click option to initialize a phone call on their device, whether that’s a smartphone or any other Internet-enabled audio-equipped device. By placing this add-on via links on your websites and social media presence, your potential customers can immediately seize the opportunity of your efforts and speak to your company instantly. This immediacy can help take advantage of the reach of your social media content and build a customer base quickly.

As you can see, these creative uses for virtual phone numbers in marketing can help aid your business when it wants to reach a wider audience. Of course, with some imaginative thinking in your advertising efforts, you can adapt the power of virtual phone numbers in a myriad of other ways that can expand the appeal of your business.

Becoming an Entrepreneur in 2019

There has never been a time more convenient to launch a successful business than now. Would-be entrepreneurs that have been contemplating a shift to starting their own successful venture now have the tools to create businesses that would not have been possible in years past. With the stability of 9-to-5’s becoming a thing of the past, more people want to take control of their future and steer their destiny towards achieving their dreams. Becoming an entrepreneur isn’t easy but the rewards are worth the push.

Becoming an Entrepreneur using Technology

Thanks to Global Call Forwarding’s innovations in telecommunications, you can upgrade your business using some of the technologies now available, thanks to cloud computing, VoIP (Voice over Internet Protocol), and more. So, if you are considering the launch of a new business venture in 2019, here are some tips for success.

Think 24/7/365 Availability

One significant change in our modern world is being able to harness the 24 hours in a day, the full 7 days in a week, and the 365-day markets that are available at our fingertips. Furthermore, being able to instantly access new customers and clients in different countries can further scale your idea from just a thought you had on the way to work to a booming, successful entity quickly.

By using virtual phone numbers equipped with an add-on called “time of day routing,” you can handle inbound calls around the clock and for different time zones around the world. For instance, if you have a side business with regular business hours, you can forward those calls and voicemails to call centers and other staff using time of day routing. This can help you balance the transition of working a day job while waiting for your business to grow so you can strike out on your own.

Think Outside the Box

Because virtual phone numbers from Global Call Forwarding are an evolving technology, your business can use them in creative ways that can gain a competitive edge. For instance, you may have found that your business is popular in the New York City metropolitan area. However, as you may be aware, New Yorkers prefer to handle their business locally. In response, your business can use virtual phone numbers, with area codes in the NYC area and its 5 boroughs to appeal directly to local communities. Best of all, your business doesn’t have to be based there, especially considering the high cost of living and expensive real estate. Using the techniques of building a virtual office, virtual phone numbers take care of the communication aspect of your business – even if you’re located outside of the country.

Why is this possible? When a virtual phone number is dialed, the call is immediately routed to another phone number, the destination phone number. This destination phone number can be located in nearly any country around the world, immediately broadening your company’s appeal and allowing your new business in 2019 to be instantly located in favorable business climates.

Becoming an Entrepreneur in 2019
Source: Stockphoto.com O#23559 ID#5073704

Leverage Technology to Scale Your Business

When it comes to modern businesses, the keyword is “scale.” In other words, does your business have the capability to grow exponentially while still maintaining the quality of service that you provided beforehand? If the answer is yes, then you should seriously consider using Global Call Forwarding’s add-ons, such as “outbound calling.

Outbound calling is a popular add-on that enables your business to call phone numbers in other countries to call recipients directly. Without this option, the caller ID will register a long string of numbers and letters that callers aren’t likely to answer. With outbound calling, your business can use a virtual phone number – which is identical to “normal” landlines – and have this reflect on the receiver’s caller ID, ensuring they never know the number calling isn’t a local, standard landline.

As an example of outbound calling, if you have a Canada virtual phone number and want to contact potential clients in Montreal, those numbers will appear on their caller ID. Contrast this with calling from the United Arab Emirates, where a +971 country code will appear on the caller ID – not to mention the charges of hefty long-distance fees, or even worse, the potential blocking by either party’s service provider.

Avoid Being a Perfectionist

It is only natural to want everything to go smoothly in the early days of your business. Achieving perfection may be ideal, but in business, it can be detrimental to your new endeavor. For instance, you may be handling a large number of potential contracts with distributors for your new product. By using “call recording” – a popular add-on – you can record those conversations when you’re weighing the various options available. And for some absent-minded entrepreneurs, it helps to have a useful reference for when things become less than perfect. This can help reduce stress in the early days of your business when you’re bootstrapping a new idea with minimal resources and limited attention.

* * *

Global Call Forwarding can help you start your new business in 2019. For more information on the most recent advancements in telecom services and subscription services available from the leading service provider, visit www.globalcallforwarding.com

Cold Calling is Tough – Here’s some tips that can help!

Facing the fact that you may sound exceptionally awkward, be rejected by not-so-nice recipients, and possibly misrepresent your business interests can be enough to make you avoid cold calling altogether. However, the fact of the matter is that cold calling is a misunderstood process for businesses. In fact, those who are able to master the art of the unsolicited call may come to enjoy the power that comes with cold calling. In this article, we’ll cover a number of items that can make these cold calling tips as easy as can be, including

  • Practice Makes Perfect
  • Faking It ‘Til You Make It
  • Always Be Personable
  • Understand the Other Party’s Needs

Practice Makes Perfect

Understanding the unknown is the easiest way to eliminate fear. And the only way to understand the unknown is to encounter it time and time again to learn the parameters of it, ultimately accounting for all of the possible variables that may occur. In other words, practice makes perfect.

If this comes as a disappointment, you should realize that it is paradoxical to choose another path towards mastering cold calling. After all, how do you become better at something that you never do?

Basics of Making Those Cold Calls

However, there’s hope. Because you already have experience with making phone calls, conversing with individuals that you don’t know, and closing a sales meeting, you’ve already covered the rudiments of cold calling. The only difference is that when you’re talking to a person over the phone, establishing rapport takes a different type of approach. The tricky thing is, this approach occurs without body language, situational context, and other aspects of in-person communication. Instead, your voice and its intonation must align with your goals – something that takes practice. 

For those that have perfected a skill, such as learning a musical instrument, the process is similar. First, you’ll want to keep the stakes low. Don’t be too ambitious starting out. Even if you only make a few phone calls with mixed results, focus on areas that need improving and celebrate your successes. Next, you’ll want to gradually up the stakes beyond your current abilities. Try different approaches in pitching callers and take note of any feedback. Remember, any attempt is success and “failures“ will further hone your abilities – either way, it’s win-win.

Embracing the Thrill of the Unexpected

As you proceed, you’ll begin to gain a sense of what cold calling really is and how exciting it really is. After all, just by using your voice and knowledge, you’re able to persuade callers to align with your business objectives; a valuable skill no matter which industry you choose to work in. Even in a matter of days, you’ll consider yourself a cold calling expert!

Faking It ‘Til You Make It

Tips for cold calling is tough
Source: Stockphoto.com O#100204681926- ID#100067081677

The truth is that even the most practiced individuals still feel some sort of anxiety when calling an individual they don’t know. In order to increase your success rate, you must demonstrate confidence, even if you feel the opposite. However, there’s a simple psychological hack: Faking confidence turns into real confidence. In fact, there’s relatively no difference between believing that you are a competent cold caller than actually being a competent cold caller. When the truth of this sets in, you’ll see that “faking it” is actually just stretching your abilities beyond your current perception of yourself. 

Always Be Personable

If there’s one tip that you take away from cold calling, it is that maintaining a personable and enthusiastic demeanor over the phone is paramount to ensuring success. Under no circumstances should you ever be mean or forceful, as negative emotions instantly turn off most callers that will take their business elsewhere. Having a cheery voice and even smiling during the conversation will boost your success rate. It also helps to give the other party the benefit of the doubt – as long as they’re on the phone, you can help brighten the day of even the grouchiest of customers, just by empathizing with their stress and struggles. Powerful cold calling tips!

 Understand the Other Party’s Needs

Similar to always being personable, accommodating what the party your calling actually needs is pivotal to your success in cold calling. No matter how much you may try, selling something that someone doesn’t want or need are fruitless endeavors. Instead, you want to align what your company is selling with the needs of the caller. For instance, you may be dealing with a stressed out mother that doesn’t have time to hear the endless features of your product; instead, you want to show how it solves her problems and makes her life easier. Keeping this in mind will raise your success rate and provide real satisfaction when it comes to cold calling. 

Cloud Telephony for Growing Businesses

Cloud telephony is a proven method that can help aid growing businesses meet customer demand and scale operations accordingly. In this article, we’ll cover how cloud telephony for growing businesses is easy to understand and the wealth of benefits it comes with. Last, we’ll cover how implementing cloud telephony is more achievable than you may think with Global Call Forwarding’s easy subscription process.

What is Cloud Telephony for Growing Businesses?

With cloud computing’s use growing in nearly every facet of business, from IoT-based networks to virtual communication, businesses that want to gain a competitive edge have been implementing this forward-thinking technology to gain new functionality, increase efficiencies, and reduce overheads.

In its most simple definition, cloud telephony is the process of using the cloud to establish phone-based communications that helps facilitate a streamlined telecom network. Virtual phone numbers, a cloud-based technology, serves as a way of updating traditional landline communication that enhances the reach of businesses while avoiding the typical pitfalls that come with previous models. 

How Does Cloud Communication Work?

When a virtual phone number is dialed, the call is immediately converted into packets of audio data, transferred through the Internet, and reproduced on the recipient’s phone seamlessly and in real-time. Because it uses the Internet, callers and recipients are able to avoid service blockages, long distance fees, and the hassle of having to dial outside of one’s country to reach a business or individual. 

Cloud Communication and Outbound Calling

Conversely, when a business uses outbound calling with its virtual phone number(s), the process is similar, but the recipient has a virtual phone number appear on their caller ID. This makes it more likely that callers will respond to an unfamiliar phone number and do business with a country code and area/region code that they are familiar with. 

Benefits of Cloud Telephony for Growing Businesses

Now that you’re aware of how cloud telephony for growing businesses is used, let’s look at some of the many benefits that come with their use for your organization:

Virtual business presence: When your growing business decides to implement cloud telephony as part of its business model, you may realize that traditional forms of business expansion are no longer relevant. This means that establishing a physical brick & mortar presence can be avoided, as you are now able to interact with customers worldwide and process transactions over the phone (as well as through web pages, for example). This circumvents the enormous drain in time and resources, as well as mitigates potential risks that come with establishing a branch office in a new country. 

cloud telephony for business
Source: Stockphoto.com O#100088582286- ID#100067081677

Expanded business model: As your business grows, you are aware that what once worked in the initial stages of your business needs to scale to accommodate a wider audience and greater efficiencies. Luckily, cloud telephony’s continual evolution comes with offering a wide variety of virtual phone numbers, such as toll free numbers, vanity phone numbers, UIFNs, and more. On top of the functionalities of these numbers, add-ons can be purchased that enhance how inbound and outbound calls are processed. 

As an example, if your business is looking to operate outside of its normal business hours, using time of day routing – a popular add-on – ensures that calls that fall outside of those hours are redirected to a PBX directory, another call processing center, or a prioritized voicemail. 

Ease of implementation: If the previous benefits are enticing enough, you should also be aware that using cloud telephony requires little upfront cost and minimal training. Any device that has audio capabilities and the ability to access the Internet is viable – no additional hardware is necessary. Furthermore, Global Call Forwarding offers an intuitive dashboard to control how calls are processed, which requires little training and can be used almost as soon as you purchase a subscription. 

How to Add Cloud Telephony for Growing Businesses with Global Call Forwarding

If you’re ready to start using cloud telephony in your growing business, start by visiting Global Call Forwarding’s homepage at www.globalcallforwarding.com. Once there, you’ll encounter a series of dropdown menus that correspond to the virtual phone number that you want (under “Select Your New Phone Number”) and the destination number where calls will be routed to/from (under “Enter Your Destination Number”). Once you’ve entered the appropriate information, you’ll select from several payment plans and add-ons for your subscription service, such as “call recording,” “rollover minutes,” “outbound calling,” and more. 

After selecting the appropriate plan and add-ons, the rest of the process is straightforward. After reviewing your order and submitting it, a representative from Global Call Forwarding will contact you within 24 hours or less to help set up your new cloud telephone systems.  

Why it’s Important to Trust Your Virtual Number Provider

In today’s modern marketplace, it almost seems as though trust isn’t something we can find in the businesses that we interact with. Fortunately, Global Call Forwarding isn’t an ordinary business. Taking pride in how we provide the best services to our customer, Global Call Forwarding is a credible business that provides years of industry experience, fair pricing models, and extensive services that can’t be found from other telecom service providers. In this article, you will learn Why it’s Important to Trust Your Virtual Number Provider.

Let’s take a look at each of these aspects in-depth to show how trusting Global Call Forwarding for your telecom needs can help achieve what you’re looking for in a telecom provider. 

Reason #1: Industry Experience

Simply put, there is just no substitute for experience when it comes to dealing with businesses today. Global Call Forwarding has been in business for the past two decades, providing telecom solutions that enable businesses and individuals to connect with one another anywhere in the world. Providing virtual phone numbers and a host of other telecom services in over 150 countries, Global Call Forwarding enables businesses and individuals to attain a global reach that comes with a deep knowledge of industry trends to achieve their goals. Another reason why you can trust your virtual number provider.

Other telecom service providers may claim to have the same breadth of knowledge and service, but many consumers choose Global Call Forwarding after experiencing less than stellar service from fly-by-night companies. Often, these companies try to play up lower rates, but their service can often be substandard. This ability to meet consumer demands is why Global Call Forwarding includes Fortune 500 customers, emerging startups, and savvy individuals among its client base.

Reason #2: Fair Pricing

Perhaps the most important factor for doing business of any kind is purchasing services and products at a fair and consistent price. By choosing a plan that best fits your business model and usage through Global Call Forwarding, you can gain access to top-tier telecom services for pennies on the dollar. In fact, you can use Global Call Forwarding’s services on a trial basis for free – something that other service providers don’t always offer. 

Using Global Call Forwarding as your service provider also enables your business to avoid having to shell out money for expensive hardware and proprietary software (such as headsets and “softphones,” respectively). Other service providers typically require that your business only use a company’s added overheads, which is unnecessary thanks to the versatility of modern devices and protocols. By contrast, business phone numbers from Global Call Forwarding only require your business to use any device that has audio capabilities and can access the Internet – no hardware necessary. 

Trust your virtual number provider
Source: Stockphoto.com O# 100073145299 – ID#100067081677

Reason #3: Extensive Services

What makes Global Call Forwarding such a popular telecom service provider is that we provide a full range of services that leverage developments in cloud computing that go beyond just equipping your business with phone numbers. Instead, Global Call Forwarding continually adds new features for subscribers that can deliver massive impact on how business run their day-to-day operations. These extensive services include:

 

  • Call Recording: store and review calls made to and from your phone numbers
  • Simultaneous Ringing: allows you to forward calls from your toll-free number to two or more phone numbers
  • CallMe Click: enables one-click calling through a button placed on landing pages, as well as in online ad campaigns, email confirmations, and contact forms
  • SMS forwarding: forwards incoming SMS messages to a predetermined email address
  • Integrated Voice Response (IVR): An automated, voice-led directory can greet customers upon dialing your phone number
  • Voicemail to Email: voicemails can be transcribed and forwarded to email addresses automatically
  • Fax to Email: faxes can be transcribed and forwarded to email addresses
  • Time of Day Routing: inbound calls are redirected to another destination based on the time in which the call is placed
  • Sequential Routing: used to deliver a call down a list of predetermined phone numbers
  • Local ringback Tones: provides a country-specific signal tone that is heard by callers while the destination’s phone is ringing
  • Black and White Lists: enables you to accept (white list) or reject (blacklist) phone numbers based on their area code
  • Rollover Minutes: carry over your unused minutes from one month to the next
  • Failover Forwarding: enables businesses to program multiple phone numbers to answer an inbound phone call if a particular phone number is busy or unavailable

By incorporating these add-ons into your business, you can drastically increase the breadth of services that you offer to your customers and clients – not to mention creating new opportunities for revenue.

Of course, not all virtual number providers offer these services. Often, service providers only provide minimal services to entice customers but don’t enable businesses to expand their services based on demand. Therefore, choosing Global Call Forwarding is the smartest decision and you can trust your virtual number provider for scaling your business to meet the demands of our modern global marketplace.

Building Relationships with Customers and Gaining Their Trust

If there’s one thing about being a successful business owner, it’s the need to consider who is keeping your business afloat – namely, your customers. While you may be involved in the day-to-day operations that help your organization function, considering how the customer factors into your long-term strategy often goes overlooked. This is especially important for businesses that may have a popular product/service, but may not have considered how to remain competitive after the initial buzz and hype has worn off. The secret? Building relationships with customers and winning their trust.

In this article, we’ll explore a number of ways that you can build better relationships with your customer base, ultimately gaining their trust, loyalty, and business for years to come.

building relationships with customers
Source: Stockphoto.com O#100216436886 ID#100200144052

Communication is Key

Perhaps the single most important factor in building relationships with customers is the ability to establish a relationship with your customers through direct communication. Easier said than done, of course.

First, you’ll want to offer as many ways as possible for customers to get in contact with your business and be accessible to them. This means that you should accommodate emails, live chat, in-person office hours, virtual phone numbers (domestic and international), the company’s social media presence, conference calls, discussion forums, and so forth. If a customer can’t get in contact with your business easily, expect to lose important connections.

Second, you’ll want to adjust how you communicate. Instead of just telling the customer about your business, you want to have conversations with them to create engagement. Ask probing questions, such as what they want, what doesn’t work, and then offer solutions to their problems that address these needs. Chances are if you’re hearing the same thing from several customers, there’s probably a silent majority that feels the same.

Additionally, make sure that your employees follow this same protocol of deeply listening to what customers are talking about. Customer service is often the front-line of what makes and breaks a successful company, so make sure that new employees are trained in deep listening. For extended conversation, make sure your staff returns voicemail messages, follows up on inquiries, and respond to emails promptly. All of these methods of communication will create trust with your brand.

Be Transparent

Because our world is so fast paced, it’s not uncommon to hear how another business swindled its customer base or misrepresented its intentions from the get-go.

To be transparent, you need to keep your customers informed of any changes and be as forthright as possible. Customers are more understanding about the setbacks that a company may face, particularly if your brand has been transparent from the beginning. For instance, the founder of a company that continually addresses the customers that make the business possible can directly address possible controversies and conflicts (i.e. a price increase on products) before they escalate. And if your company is experiencing unprecedented growth, you can also make that clear to customers to show that your company is thriving thanks to their participation.

Always Exceed Expectations

Just as consumers get jaded by a company’s lack of ethics, potential customers are looking to bring companies into their lives that go above and beyond expectations. After all, your customers expect great products or services from you; otherwise, they will choose your competitors and seek solutions elsewhere.

In order to remain competitive, it is important to continually raise the bar on what your company offers to keep the spark alive and reestablish trust, again and again. One simple way to do so is to under-promise and over-deliver. It is the mistake of a new company, especially startups, to promise the world but have objectives continually delayed. By making too many promises and underperforming, you kill the trust and predictability that your business should be delivering. On the other hand, when you impress customers by keeping your word, they keep coming back.

Therefore, you need to continually exceed customer expectations faster than anticipated and ahead of schedule (if possible). As a side effect, if your company does experience unforeseen delays and setbacks, you are able to still have a timeframe in which to still deliver on your promises. Similarly, you may want to add additional items at no charge, samples for new products/services your company offers, and coupons that come from a spirit of gratitude and generosity.  

Show Genuine Appreciation

It is important to show appreciation for your customers, particularly the ones who have extended their own loyalty in your brand for a long time and/or have been with your company since the beginning. There are a number of ways that you can accomplish this, such as offering long-time customers a loyalty discount program, exclusive deals, and freebies. For smaller companies with VIPs, you can write handwritten letters with specific details to show that you spent the time and effort to convey your deep gratitude for their business.

 

United States Phone Numbers

Are you looking to get U.S. phone numbers for your business? In this article, we will cover a number of aspects about United States phone numbers, including how they work and the many benefits of using them for your business.

How Modern United States Phone Numbers Work

In order to understand how United States phone numbers work, there needs to be an understanding of how virtual phone numbers work, which is the technology behind modern telecommunication.

First of all, virtual phone numbers are made possible through developments in Internet-based technologies like VOIP and cloud computing. When a virtual phone number is dialed by a caller, the call is instantly routed to another phone number, which can be located anywhere in the world. This phone number is referred to as the ‘destination phone number,’ and it is where inbound calls are received.

Phone numbers in the US
Source: Stockphoto.com O# 100174295982 ID#100200144052

Because of this, there is a modern usage among businesses to leverage this technology to establish a sophisticated means of routing calls from inbound calls made to their preexisting phone numbers in their home country and/or region, to open up lines of communication anywhere in the world. In other words, your destination phone number could be located in a country like the United Arab Emirates but you can receive inbound calls from callers in the United States without restrictions from service providers. So, in essence, U.S. phone numbers that are powered by virtual phone numbers enable businesses to bridge gaps of international communication simply by subscribing with Global Call Forwarding.

Benefits of U.S. Phone Numbers

Now that you have a basic understanding of how United States phone numbers work, let’s take a look at the many benefits that come with using them creatively.

United States virtual numbers give your business the ability to penetrate the most lucrative economy in the world without having to establish a physical presence. This means that your business does not have to set up a branch office or other physical presence in the United States to interact with Americans. Because of the popularity of virtual offices and virtual locations, businesses are able to provide goods and services to American customers without the need for face-to-face interaction. Considering that many Americans live busy lives, the ability to efficiently handle business transactions over the phone can you give your business immediate traction versus competitors that do not.

Another viable benefit of using United States phone numbers is that your company will gain professional clout amongst your peers. For instance, imagine you ran a business that offered a way for domestic and U.S.-based customers to reach your business – even if they lived abroad, they can see that your company’s reach is available around the world. This is something that most businesses would only consider larger enterprises and established organizations capable of. Instead, using United States phone numbers from Global Call Forwarding gives your business – like many startups – the ability to tap into global markets immediately.

Because of the aforementioned technology behind virtual phone numbers, there are a number of add-ons and features that come with using United States phone numbers. Some of the most popular add-ons include call recording, which allows businesses to store and later access calls made to and from their business. Another popular add-on is CallMeClick, which enables visitors to your website to immediately initialize a call by clicking on a link posted throughout your website. Because of this immediacy, your business is able to take advantage of the coming trends for a ‘mobile-only’ and ‘mobile-first’ future that will make the future of communication relegated mainly to smartphones and similar devices.

Last, United States phone numbers are available in a number of varieties that you can use for various parts of your business model. Considering that the United States is a large country with a number of time zones and commercial centers, choosing a United States phone number can be relegated to states, major cities, and national toll free phone numbers that span the entire North American Numbering Plan. For instance, your business may want to use a virtual phone number on the West Coast to handle clients in cities like Seattle, San Francisco, and Los Angeles; for those on the East Coast, businesses can use phone numbers in major economic hubs like Atlanta, Boston, and New York City. Also, Global Call Forwarding offers toll free United States phone numbers, which can enable inbound callers to reach your business without having to pay long-distance fees or be blocked by their service provider. Therefore, using United States phone numbers can make your organization as accessible as possible no matter where in the country they are calling from.

Getting United States Virtual Phone Numbers

If you’ve finally decided that you want to gain all of the benefits of virtual communication with Global Call Forwarding, the first step is to visit GCF’s homepage at www.globalcallfowarding.com. There, you’ll find an intuitive website that can easily guide you through the process of purchasing not only United States phone numbers, but phone numbers from over 140 countries around the world. The process of signing up can be completed in minutes and your business can begin using virtual phone numbers of your choosing within 24 hours or less.

Your Moral Compass: How To Practice Ethical Behavior in Business

Are you practicing ethical behavior? Do you know what ethical behavior is?

Ethics is the way to guide your moral compass. It establishes the difference between what is right and what is wrong. Ethics provides you with a system that will guide you towards making the best decisions when conducting business. The first step to ethics is to understand the difference between good, evil, and neutral possibilities. Sometimes doing the right thing will cost more than doing the wrong thing and you may be unsure whether it is worth it. All people go through ethical conundrums at some point or another. Ethics is not just deciding whether something is right or wrong; it is also about decision-making and taking action for your company and the people around you. Here are some ways to ensure that you are practicing ethical behavior in business.

If you are in a position of power at your company, then setting a good example for your employees should be among your top priorities. The company leaders that lack a strong moral compass and standing within their company can affect their employees negatively. This is because when an employee has an unreliable leader, chaos and fear can take over in an office. Employees trust the leaders who are open and honest with them and rule with fairness.

1. Respect your employees

All humans deserve respect, and your employees should recognize that you respect them because they are all at your company for a reason. As a leader, you should take an interest in your employees’ lives and commit your company to be one that allows their employees to grow.

2. Hire ethical people

When you set out to hire employees, make sure that these prospective employees have ethical guidelines that are in alignment with your company’s. The interview process should be rigorous, and all workers that apply must be researched thoroughly. Be sure to check references because not all can be revealed during the interview process.

3. Adapt to changes in values

Morals evolve between generations, and your company may be employing people from different age groups; from Millennials to baby boomers. Each of these groups has a somewhat different set of moral standards, and you should be understanding of the differences between them. If you find that the gap is vast, then consider hosting an ethics training workshop, so your employees will know precisely what is expected of them.

Ethical Behavior in Business
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4. Set the tone

Practice what you preach. If you want your employees to act in a positive manner, then you must also act in that same manner by example. If you’re going to earn the trust of your employees, then there is no way around this. You can not expect more out of your employees than you expect of yourself.

5. Be accountable

We’re all human, which means that from time-to-time we are going to make mistakes. Instead of making up an excuse or passing the blame onto someone or something else, take responsibility for it. Own up to your mistakes. If you want to be an ethical leader, then you need to cut out the excuses and hold yourself accountable. Following this rule will help you to present a better role model for your employees as well. Owning up to mistakes also allows for more breathing room to make them. An employee shouldn’t fear for their job if they make one simple mistake.

6. Keep negativity off social media

Be mindful of the things that you put out on the internet because you can never be sure who is reading or watching. It is not an uncommon practice for a future employee to Google the executives in a company before they accept their offers. Remember to think twice before tweeting about a coworker or liking a controversial political meme on Instagram.

If you follow all of these guidelines, then you should be off to a great start at your company, however, if you feel that the workplace that you are currently in does not line-up with your particular set of values and ethics, then it might be time to rethink where you are working. If you always feel that people around you are not practicing what they preach and are not making the right ethical decisions themselves, then it may be time to move on and look elsewhere. If you try your best to set a moral standard at your place of work and you begin to see small changes in those around you, then you may just be setting yourself and your company up for even more success. Good luck!

The Top Reasons Customer Service is Your Company’s Lifeline

Is customer service the reason your business is suffering? Customer service is one of the most critical areas of your company, and when it hurts, your entire company will fail. Think about it; customer service representatives are the direct line between your business and your customers. Do you think that your team is representing your business well? In the highly competitive small business industry, your customer service team could be the ‘make it or break it’ aspect for your company.

Customer Service Puts You Ahead

Companies with highly trained customer service staff will always come out on top, compared to other businesses who spend their time looking to other avenues such as marketing and ads. Marketing and advertising are essential aspects of the company but did you know that it’s better to focus on your existing customers? It may sound counterintuitive, but it’s true. A loyal customer is for life, and when doing business long-term, loyal customers can make a difference in your longevity.

If you are still skeptical of the benefits of customer service, then read on to learn the top reasons customer service is your company’s lifeline.

1. You Save with Customer Retention

Customer retention by 5% can increase your profits by more than 25%. If that math seems a little wonky to you, think about it. If you have one loyal customer, they are much more likely to continue to purchase from your brand. If you sell tissues, toilet paper, and paper towels, they are much more likely to buy all three products dutifully every week they come into your store. Contrast that long-term purchasing with the customer who decided to try your product one time when it was on sale. If you gain enough customer retention, your brand will sell itself, saving you money on operating costs over time. What does all of this have to do with customer service? You gain loyal customers by being loyal first. Be available 24/7, listen to their needs, solve their problems, and always let your existing customers know that you appreciate them.

Customer Service
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2. It Gives Your Brand a Positive Image

You know your mission statement, but just because you’ve got it memorized, that doesn’t mean your customers do. Customers only know from your company what they assume about it when they view you on social media, see your ads, and interact with you on the phone. If you have a positive presence all across the board, they will see your company in a positive light. It’s as simple as that.

3. Happiness is Contagious

A big smile from a stranger can brighten anyone’s day. Imagine you were having a bad day and running late for work. Then, on your commute to work, a baby can’t stop smiling and giggling at you. It would be hard to continue focusing on your bad day when so much happiness has entered your sight-line. The same goes for customer service agents. A positive customer service agent on the other line can help set the mood for a disgruntled customer on the other end.

4. Word of Mouth

Money can’t buy you word of mouth advertising, but it is one of the most worthwhile forms of advertising. We’ve all done it when we are impressed with a brand; we can’t help but talk about it with our friends. If you have a pleasant experience with a company, it stays with you, and that’s why having a strong customer service team is so important. We revisit and reorder from the same places over and over again because something impressed us. Whether that’s a happy server at a restaurant or no-hassle, free-shipping on returns at a fashion company.

5. People Are Willing to Spend More on a Brand They Trust

This is something that is not very obvious, but very relatable. If you’re shopping online and looking for a particular product, you’re going to go with the brand that you trust over another brand with cheaper products but a bad reputation. When you’re looking for a restaurant to go to with friends, you might check out Yelp. If there are rave reviews for a more expensive spot you’re more likely to check that place out then to head to the dive bar with one star.