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International Call Forwarding Explained

international call forwarding services

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What is international call forwarding?

Have you ever dialed an 800 number before? Most people have dialed 800 numbers at some point – to make a product inquiry, book a hotel room, etc. Many businesses today offer a toll free number as a point of contact to allow callers to contact the business for free.

The businesses that offer you a free point of contact, in the form of an 800 number, utilize call forwarding. International call forwarding is a telephone service that redirects a call from one phone number (the 800 number) to another destination phone number. The destination number is typically a call center or company headquarters, but can also be a home phone, mobile phone, etc.

International call forwarding can be used in a number of ways to improve a business’ system of communications. The uses and benefits will be covered later, but first let’s break down how a call forwarding service actually works.

How does call forwarding work?

When a business buys a toll free number from Global Call Forwarding, they select a new phone number and a destination phone number. Calls placed to the ‘new’ number get forwarded to your destination number. The destination phone can be located anywhere in the world.

For example, a business in the United States will buy a US toll free number so that customers can contact them easier. Customers will call the new US 800 number, and the call will be forwarded to the existing business line – the destination phone number.

To explain this example further, calls placed to your US 800 numbers connect automatically to a local public switched telephone network (PSTN). Global Call Forwarding’s network then forwards calls, via your local carrier, to your destination phone number. The destination phone number will ring and customers can connect with the business.

International call forwarding is primarily designed for businesses to establish a virtual presence in any country. But there are many more advantages and additional reasons to use international call forwarding.

Reasons to use international call forwarding

Your competitors probably already use call forwarding to their advantage. Most successful companies advertise a toll free number so that business contacts can speak with a representative at no cost to the caller.

Businesses that use international call forwarding have many valuable advantages. The most significant advantage is increased expansion capabilities – a business with call forwarding can attract customers from any country. A second advantage is reliability of the business’ phone systems. International call forwarding enables users to receive calls anywhere and at any time of day. A third advantage of call forwarding is eliminating roaming charges.

Call forwarding allows businesses to establish a local point of contact in a foreign country. An important initial step when expanding a business is entering new marketplaces. After targeting a country with sales potential, use international call forwarding to answer calls from customers in the target country.

In addition to helping your business grow, a call forwarding service can make the business more reliable because of advanced call forwarding. Call forwarding services offer a variety of settings to ensure that your business is always available. For example, call forwarding with sequential ring will send calls down a sequential list of phone numbers when the first call fails. International call forwarding can make a business more accessible and reliable with advanced call forwarding features.

How to set up call forwarding

International call forwarding is very easy to set up and the service can be activated in a matter of seconds. The easiest way to set up call forwarding is to buy a local or toll free number from Global Call Forwarding.

On the “View rates” page, users can select a local or toll free number from one of many countries. After choosing a local or toll free number, view our competitive rates to determine which plan best fits the needs of your business.

Next, decide whether or not to add rollover minutes. Rollover minutes can save a business a lot of money if the firm has unpredictable call volume. Click “add to cart” and enter your information. Your new toll free number will be activated as soon as possible.

Once you buy a toll free number from Global Call Forwarding, there are a number of features that can be used with the service. You can set up call forwarding from an online control panel on our website. Log in to your account and click the call forwarding tab.

Bottom line

Call forwarding makes it possible for customers in a foreign country to call a business without incurring expensive per-minute costs. International call forwarding will automatically forward calls from a local or toll free phone number to a destination phone, which can be anywhere in the world. A call forwarding service is a great sales & marketing tool. The bottom line is that your business has greater sales potential with an international call forwarding service.



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