Advances in technology have made it possible for businesses and their employees to work from different locations with ease. For most companies, being present in the office and using office equipment is no longer the only option. With voice over IP, BYOD, quick and easy video and audio conferencing, and more, it is easier than ever to manage distributed teams. In this post, we will look specifically at how a call forwarding service can benefit remote or distributed teams.
What are the Challenges of a Distributed Team?
“Distributed teams” refers to business teams that work from home, different locations, remotely, etc. These teams are “distributed” across different locations and do not necessarily work out of the main office.
Distributed teams or remote working teams are a growing trend this year with the coronavirus pandemic forcing many to work from home. However, not many businesses were equipped to comfortably switch to a work-from-home process. But for companies using an advanced or virtual phone system, this move was easy. And one reason for that is the call forwarding feature.
What is Call Forwarding?
Call forwarding is a business phone service and voice over IP feature that lets you forward incoming calls to any location, number, or device. This way, you can easily route calls to specific agents and employees no matter where they are. So, who can benefit from call forwarding?
- Distributed teams
- Remote working teams
- International teams
- Traveling employees
4 Ways Call Forwarding Can Benefit Your Distributed Team
Call forwarding keeps you connected even outside the main office. All you need to do is connect your device to the internet and your VoIP service. And then, you can easily turn this device into a business powerhouse. Here are the top benefits of using a call forwarding service for distributed teams:
1. Forward Calls Geographically
Calls can be forwarded to any geographic location. And so, you can have calls routed to local employees as well as international employees that are providing customer support to your international clientele in their own time zones. This means that users and remote employees have flexibility and are not limited to one location.
2. Forward Calls to Any Device
A call forwarding service will let you route calls to any device such as a computer, laptop, smartphone, tablet, VoIP phone, etc. This means that if one device fails or is stolen, users can quickly configure another device and continue doing their job. It also means that users and employees are not limited to one device in the main office.
3. Set Up Forwarding Rules That Will Benefit Your Distributed Team
Call forwarding from a virtual phone service provider comes with useful routing rules and strategies. The most common routing and forwarding strategies include:
- Time of day routing – Route calls based on time. You can have calls forwarded to remote locations during off-hours to match the location’s time zone. You can also have calls forwarded to specific locations and devices over the weekends.
- Select country routing – Forward calls from different countries to specific locations.
- Voicemail to email – Send voicemails to your email as a recording.
- Fax to email – Send important faxes to email.
4. Change Forwarding Strategies Anytime
The best part of such a service is that you can change the forwarding settings as and when needed. Forward calls to the main office when everyone is present. Or, route calls to remote teams when remote working is applicable. Either way, you can change these rules as and when needed to make a system that works best for your business.
Get Call Forwarding for Your Business Today
A call forwarding service can help your business maintain connectivity and productivity even when teams are distributed and working remotely. Getting call forwarding is easy. You can sign up on our website and start forwarding calls to locations and devices as needed. Call us or chat with our experts to learn more about this service today!