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6 Reasons Why a Softphone Is Essential For Any Remote Team

Managing remote or distributed teams can be a hassle. Ensuring that employees stay connected and are able to contact customers and answer customer service calls is important. However, not everyone has access to the tools needed to make such a system work. Here is where a softphone can benefit your remote team.

How Can a Softphone Benefit Your Remote Team?

A softphone is a software that transforms any device (computer, laptop, smartphone, IP phone, tablet, etc.) into a phone. You can then use this device to make and receive calls over the internet instead of a cellular or traditional phone line. All you need to make this work is a headset, a camera (if video calling is needed), and a voice over IP service. Then, employees can connect with co-workers and customers from any location and any device!

Here are 6 reasons why a softphone is essential for your remote or distributed team.

1. Save on Communication-Related Costs

Softphones don’t need extra hardware or equipment to make them work effectively. And so, you won’t need to supply your remote teams with equipment. They can simply use their existing devices (laptops, tablets, smartphones) to connect to your VoIP service and make and receive calls. This helps you save hardware, equipment, and IT costs.

2. Never Miss a Call, Stay Reachable

The best part about voice over IP is that users can stay connected from any location. And since employees and agents can use any device, they are reachable no matter where they are located. Plus, incoming calls can be forwarded to their number ensuring that they never miss a call. And when calling customers, they can change their outgoing caller ID to represent the company’s phone number instead of their own number. This way, their personal phone number is protected while they continue doing their job.

3. Maintain Productivity

A softphone gives a remote worker the ability to work at their own pace and from the comforts of their own home or local coffee shop. When giving employees the ability to work remotely, you cut down on commuting and transportation woes and give parents the opportunity to take care of their children while still being able to work. Remote working can significantly reduce stressors present in one’s life, helping them focus better on important tasks. Employees that do not feel burdened or stressed and can therefore do their jobs better, thus maintaining productivity.

4. Take Advantage of Advanced Communication Features

Softphones also give users access to advanced business communication features. The variety of features depends on your VoIP service. Most providers will offer the following:

  • Ability to make and answer calls
  • Call transfer
  • Call forwarding and routing
  • Outbound calling (with dynamic caller ID)
  • Call with a single click or by dialing through the dialpad
  • Access to voicemail
  • Ability to make notes about the call and the caller
  • Contact management

5. Support Your BYOD Policy

A bring your own device policy is a workplace policy that encourages employees to use their own devices. This is an ideal situation for remote workers as well as employers. Employers don’t have to worry about expenses related to equipment such as providing laptops or computers, etc. At the same time, remote workers can use devices and applications they are comfortable with. A softphone can easily fit into your BYOD policy as users can convert any of their devices into business communication tools. This way, they remain productive through devices they are comfortable working with.

6. Make Remote Working a Possibility

For many businesses, transitioning to remote-work is not easy. However, business VoIP technology and softphones make remote working or managing distributed teams easier. So, now, you can offer employees the option to work from home or hire agents in different time zones to get more global customers.

Get a Softphone Today

Are you ready to get a softphone to enhance and streamline your business communications? Global Call Forwarding can help! Sign up for our virtual phone number service and use the GCF Web Dialer for any device to make and answer calls through the internet. Call us at 1 (888) 908 6171 to get started today!

What is a Softphone?

When looking for a new business phone system to handle your office communications, you may have come across the term “softphone.” Here we will discuss what a softphone is, its uses, and how your business can benefit from one.

Definition of a Softphone

A softphone is a software that converts a device into a phone that makes and receives calls over the internet. In other words, it enables any device such as a computer, laptop, smartphone, tablet, iPad, etc., to place virtual calls. Add a headset with a microphone, a camera, and a voice over IP service, and you can even make and answer video calls through this software.

A voice over IP service works alongside a softphone as it converts voice signals into digital signals. And then transmits these signals from one destination to another through a stable internet connection. This is how virtual or VoIP calling is possible. Using VoIP technology makes it possible for businesses to stay connected and remain accessible from anywhere in the world.

Purpose of Softphones

More and more businesses are switching to VoIP phone systems for their business communications. Because of this reason, softphones are being developed to provide maximum benefit to users. What features come along with your softphone depends on your provider. Some offer extensive, advanced features while others offer basic ones. However, what features you need will be based on what you want to accomplish with your softphone. Consider these questions:

  1. Do you want to simply make and answer calls?
  2. Would you also like to set rules for forwarding and rerouting calls during off-hours?
  3. Would you like a softphone that complements your outbound calling efforts by providing a customizable outgoing caller ID option?
  4. Is it important for you to be able to update contact information and call notes within your softphone? And so on.

Most standard softphones will allow you to:

  • Make and answer calls
  • Transfer calls to different departments
  • Forward and reroute incoming calls
  • Set call forwarding rules
  • Call outbound by customizing your caller ID to display that of the region you are calling
  • Use call waiting settings
  • Call by dialing through a dial pad
  • Call with a single click
  • Update and manage contacts (name, phone number, email address, physical address)
  • Add important call notes that can be later referenced
  • Check voicemail
  • And more

Businesses That Use Softphones

So, what types of businesses can benefit from softphones? In other words, who uses a softphone? Companies that have the following services or business factors can utilize a softphone to increase productivity and efficiency:

  • Customer support teams
  • Sales and lead tracking teams
  • Call center services
  • Remote or multiple offices
  • Telecommuters
  • Traveling agents
  • International clientele or contacts
  • Businesses that need to record calls, and so on

Why Your Business Need a Softphone

The main reason companies are keen on using VoIP is its great cost-effectiveness. With a voice over IP service and softphone, you can:

  • Call internationally for lesser fees
  • Lower monthly communication charges
  • Work remotely or from any location with the same business number
  • Use advanced features in one platform

Get a Softphone Today

Are you ready to get a softphone to enhance and streamline your business communications? Global Call Forwarding can help! Sign up for our virtual phone number service and use our GCF Web Dialer for any device to make and answer calls through the internet. Call us at 1 (888) 908 6171 to get started!