When your company is moving locations or changing phone service providers, the last thing you want is customers calling the wrong number and struggling to reach your company. Number porting is a service that can help your company ensure business continuity in such situations. Let’s look at some common phone number porting myths so you can feel confident about this service.
What is Number Porting?
Number porting — also known as local number portability — lets users move their phone service from one provider or carrier to another while keeping the phone number.
Customers that want to keep their current phone number unchanged but want to switch phone service providers can do so via a number porting service. This way, when moving or “porting” to a new service or carrier, you do not need to change your phone number.
Why Port Your Toll Free Number?
The most common reason is that users want to switch their service but not lose their contacts. It can be a hassle having to change your number and update your contacts with your new number. VoIP number porting makes the process easier. But why do users want to switch providers?
- Bad phone service quality
- High phone bills
- Limited coverage
- Moving locations or offices
- Limited features and services
- Hard-to-reach customer support, etc.
To opt for a better and more reliable service without losing your number and contacts, consider a number porting service.
5 Phone Number Porting Myths
While it is easy to port your number, customers often have concerns about the porting process and how it may affect their service. In this post, we will attempt to resolve common phone number porting concerns. Read on to learn more!
1. Service Interruptions
Most customers think that while porting their phone number from one provider to another they will lose service or face service interruptions. This can be a big issue when your business is switching carriers and has customers calling an inactive service.
However, thankfully, this is not the case. When porting your phone number from one service provider to Global Call Forwarding, you will face no service interruptions. This is because your service line with the previous provider continues and remains active till your porting process is complete.
Once your number has successfully ported over to our network, you will receive an email notification, and it will be ready to use. This way, you can seamlessly switch over from one service provider to the next.
Additionally, certain customers may wish to disconnect their previous or original service before the porting process is complete. In such cases, customers will have to wait till the process is complete because, in order to port from one carrier to another, the port needs to be active and in good standing. A disconnected service will affect the porting process.
Some customers want to disconnect the service of their original carrier/ inactive phone at the time of porting. At this point, we will have to inform the customer that the port will need to be active and in good standing.
Related: 14 Reasons to Choose Global Call Forwarding
2. Long Time Frame
Another key concern users have when porting their phone service is the amount of time the porting process will take. Each provider has a different porting time frame and this depends on the provider you are leaving (old provider) as well as the provider you are joining (new provider).
The estimated time for most number porting processes is between 7-14 business days. However, in some cases, there may be delays from the old provider’s end; that is, to release the number. In such a scenario, Global Call Forwarding communicates with the provider or vendor to identify the cause of the delay and reach a resolution.
Here, again, you do not need to worry about losing service. Your service remains active while we try to expedite the phone number porting process. We handle everything, so you can rest assured.
3. Limited Porting Options
Are there any limitations in terms of what or how many numbers I can port? This is another common concern we hear from our customers.
Porting is a slightly complicated process, concerning what number types can be ported from service to service. For the most part, it is easy to port 800 numbers from Australia, Canada, the UK, and the US.
However, for other countries, porting capability depends on the local provider. These work on a case-by-case basis and may cause some delays. Once you submit your porting request, our representatives connect with local carriers and confirm number portability. Only then do we proceed with the porting process and you will be informed accordingly.
Note that you can port multiple numbers to Global Call Forwarding. Speak with our representatives to get specific details on your number type.
4. Number Ownership
Many customers are also concerned that once the porting process takes place, their number now belongs to the new provider. This is not the case — the FCC guarantees that your phone number belongs to you. And if you decide to switch providers again, you will be able to.
5. Missing Functionalities
Lastly, customers are concerned about the functionality of their new number and service. This, again, depends on the new provider you choose and the service they offer. Most providers offer a porting process that does not change or affect the functionality of your number.
However, in some cases, the number functionality may change after porting. For example, some providers may not offer wireless or cellular data that was available with the original provider. Others may vary in the functions; in other words, they may or may not provide additional functionality such as two-factor authentication and access to 911 service.
Be sure to check with your new provider before you start the porting process so that there are no surprises later on.
Port Your Number to Global Call Forwarding
Global Call Forwarding has the largest inventory of business phone numbers from countries around the world. Port your toll free number to Global Call Forwarding to take advantage of high-quality call service and advanced virtual communication features. Want to learn more? Speak with our representatives or chat with us online today!