The State of Business Communication in 2023
In this comprehensive post, we compile various cloud communication stats and trends among businesses. We specifically look at how customers prefer to interact across different channels:
- Cloud communication — how businesses are switching to cloud communication tools and software with UCaaS and CCaaS solutions
- Contact center — how the industry is doing and what is expected in the future
- Customer service and support — what leads to customer retention, what drives customers away, and what do customers expect when contacting a business for support
- Remote working and virtual communication — how is remote working stacking up during a pandemic, what benefits and challenges employers and employees are facing, and what technology is used, and what is the future of remote working and virtual communication.