The State of Business Communication in 2021
In this comprehensive post, we compile various business phone system stats and customer-business interaction stats and trends. We specifically look at:
- Cloud communication — how businesses are switching to cloud communication tools and software with UCaaS and CCaaS solutions
- Contact center — how the industry is doing and what is expected in the future
- Customer service and support — what leads to customer retention, what drives customers away, and what do customers expect when contacting a business for support
- Remote working and virtual communication — how is remote working stacking up during a pandemic, what benefits and challenges employers and employees are facing, and what technology is used, and what is the future of remote working and virtual communication.