Blog
How to Tweet-up Your Business
What do you mean you don’t have time to Tweet? If you are a savvy business owner, you should already have a Twitter account and know how to use it for marketing and networking your company. Here are just a few reasons why you need to Tweet-up your business: Connect with your customers: Sending a [Continue Reading]
Understanding a Bionic Business
At the end of the 19th century, during the onset of the Industrial Revolution, people were just beginning to understand the complexity of financial capital and how it grows. Business leaders gradually began to realize that when managed properly, capital can accelerate a company’s growth and give them a competitive edge. As the 20th-century dawns, [Continue Reading]
How To Keep Your Customers Close
In these days of rapidly changing, competitive business markets, customer retention is crucial to business success. The way you treat your customers, could, in fact, be one the of the key factors which differentiate you from your competitors. Here is a rundown on some of the best strategies for keeping your customers close no matter [Continue Reading]
Manning the Phones: How to Create an Effective Customer Service Strategy
A chief role of managers and customer service employees is knowing how to create a good experience for their customers. As a business owner, it is essential that you develop a strong customer service strategy that your employees can easily navigate and understand. This strategy should effectively incorporate key points that will take your customer [Continue Reading]
This is How Customer Service is Done Best
What can you do to gain loyal customers, expand your business, and increase your earning potential? Upgrade your customer service. A skilled customer service team knows how to engage with their customers, problem-solve, and is empathetic to others’ queries. Customer service is one of the most critical pieces of your business as a whole because [Continue Reading]
Awesome Skills of the Best Customer Service Agents
Customer service can be a difficult industry with a high turnover. But there are a few secrets that the best customer service agents use to stay friendly, clear, and knowledgeable when in communication with their customers. Whether your agents are using phone calls, social media, email, or all three, there are specific skills that every [Continue Reading]
More than Just a Number: Why Your Toll Free Number is Essential to Your Business
Toll free numbers began gaining popularity in the 80s and 90s with almost every business because it was the simplest way to communicate with customers all over the country. Now, in the age of information and the internet, toll free numbers are still essential to have for your business and they remain popular with major [Continue Reading]
Games To Boost Call Center Morale and Engagement
Motivating your call center team can do wonders for your company. An easy and fun way to do this is by introducing games and activities that can be done in the workplace. After all, work doesn’t have to be boring. These games will encourage employees through competition, and you will see an improvement in company [Continue Reading]
Streamlining the Vendor Selection Process
If you are looking to streamline the process in which you select your vendors, consider a Request for Proposal or RFP. An RFP is precisely what it sounds like, and it is a proposal that you can use to compare and contrast offers from a variety of different vendors. Once you are able to analyze [Continue Reading]
Things Customer Service Representatives Should Do On Every Call
The customer service representative is one of the most critical pieces of your business. They are the face of your company and the people who you trust to speak one-on-one with your customers. We may sometimes forget how important a customer service representative’s role truly is. They are given the duty to treat customers with [Continue Reading]