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Global Call Forwarding Blog

Virtual Team Communication: 10 Proven Tips for 2020

virtual team communication tips

Is your business considering moving to virtual offices? Then you need to be well-versed in virtual team communication tools and practices that will maintain productivity and efficiency. Tips for Virtual …Read More »

What is Call Center Performance Management?

Call Center Performance Management

Sales and customer service reps and employees are often the first line of contact between your business and its customers. Therefore, their performance can directly impact how successful your business …Read More »

11 Tips to Improve Your Outbound Calls Strategy

outbound strategy

Are your outbound calls not making enough sales? You may need to rethink your strategies and implement new ones. Here are 11 tips to improve your outbound calling strategy and …Read More »

Top 9 Customer Service Trends You Must Know in 2020

customer service trends in 2020

In 2020, due to the pandemic, customers and businesses are working from home. They are considering ways to change their lifestyles to support their work-from-home lifestyle. This may lead them …Read More »

What is Customer Success?

Customer Success

If customer retention and churn are a problem for your business, then you need to up your customer success game. Here’s an in-depth guide to customer success and how to …Read More »

What is First Call Resolution?

First Call Resolution

First call resolution (FCR) directly impacts customer satisfaction and retention. It is, therefore, recommended that your business or call center measure and track this KPI regularly. Here is a guide …Read More »