Voicemail Transcription

An image of business voicemail to text as a service feature.
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What is Voicemail Transcription?

Voicemail Transcription transcribes incoming voicemails and displays them in a text format. This gives you the option to read and download the voicemails as text messages.

By leveraging AI and machine learning, the new Voicemail Transcription feature has an accuracy level of over 90% in terms of detecting and transcribing over 55+ languages and accents including French, German, Hindi, Italian, Spanish, Thai, etc.

How Does it Work?

Voicemail Transcription – also known as Visual Voicemail and Voicemail-to-Text – basically takes the audio from a voicemail and converts it into text. This allows you to read the voicemail like a text message and understand the contents without listening to the audio file.

For Global Call Forwarding users:

Interested customers can turn this feature on for each phone line in the Control Panel.

Then, when callers leave voicemails on your phone line, these voicemails will automatically be transcribed into text. You can then view or download your voicemail transcripts directly from the Control Panel. Or, you can configure and automatically forward voicemail recordings and transcripts to preferred email addresses.

An image of our voicemail transcription feature.

Benefits of Visual Voicemail

So, how can your business use voicemail transcripts in your day-to-day processes? Here are some key benefits of the Visual Voicemail feature:

• Quickly scan through text in emails — This is arguably a faster way of receiving voicemail messages since you don’t have to play audio files to understand the contents.

• Streamline their outbound calling efforts — Read messages and prioritize which calls to return first.

• Download and view transcripts on preferred platforms — Forward voicemails to emails and access them on your smartphone, laptop, etc., when you are not in the office.

• Share voicemails — Simply highlight and send important parts of a voicemail and collaborate with relevant team members

• Read when you cannot listen — This is especially helpful for those with accessibility issues or who simply cannot play audio out loud.

• Filter calls — Identify potential scammers and blacklist their phone numbers without needing to speak with them.

How Much Does Visual Voicemail Cost?

While our Voicemail and Voicemail-to-Email features come free with all Global Call Forwarding plans, our Voicemail Transcription feature is $4.95/month + $0.05/minute per line.

How to Turn On Voicemail Transcriptions

  1. Once logged in, click on My Phone Numbers and hover over your desired phone line.
  2. Click on Settings.
  3. Then, select the Call Forwarding tab and under that, click on Voicemail.
  4. Here, you will see the Transcription button, click on it to turn on Voicemail Transcription.

Once the feature is turned on, you can view voicemail transcripts in your Control Panel or add email addresses to automatically receive voicemail recordings and transcripts.



How to View Voicemail Transcripts

You can view voicemail transcripts by sending them to your email inbox (as shown above) or in your Control Panel.

  1. Once logged into the Control Panel, click on My Phone Numbers and hover over your desired phone line.
  2. Click on the Voicemail Inbox icon.
  3. On the new page, you can listen, view, and download voicemail recordings and transcripts.

Note: If you have opted for Voicemail-to-Email, designated email recipients will receive an email with the audio recording and the transcript in text format.

» Click to view Step-By-Step instructions.

Want to learn more about our voicemail features? Speak with our representatives or contact your account manager. Call us at +1 (561) 908-6171!

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