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VoIP Phone System for the IT Industry


VoIP technology uses the internet to provide high-quality communication pathways between the two parties involved. Companies can use this service to ensure they connect efficiently with their employees and customers, irrespective of their physical location. If your IT company is looking for ways to improve customer service and satisfaction, consider getting a VoIP phone system.

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Business VoIP

Before understanding how a VoIP phone system can benefit your IT company, it is important to understand how this service works. Voice over internet protocol (VoIP) is a virtual business telephony solution. It makes it possible for companies to maintain virtual connections with their employees and customers. Whether it is by extending services into neighboring countries or states or by creating virtual offices.

How does it work? A VoIP phone system converts and digitizes voice signals to send them over an IP network. This enables users to convert any device into a business phone and make calls from it. Furthermore, they can remain accessible from anywhere in the world, as long as they are connected to the internet. VoIP for business gives enterprises an opportunity to maintain strong customer relationships through high call quality and advanced technology.


Features Associated with VoIP

Because a VoIP phone system works alongside the internet, it can give you access to virtual communication tools and features such as:

  • Call recording software
  • SMS plans
  • Call distribution tools
  • Outbound calling
  • Virtual numbers — local, international, toll free (1800 numbers and vanity) numbers
  • Outbound calling (customizable caller ID)
  • Interactive voice response (IVR)
  • Private branch exchange (PBX)
  • Unlimited extensions
  • Callback options

Such tools can help a company organize the way it handles its incoming and outgoing call volume so that it can provide better customer service. Global Call Forwarding can help you get these services and other premium services with a virtual phone number plan.

 

IT Companies That Can Benefit From VoIP

Any IT or data service company that wants to provide enhanced customer service and client success should consider investing in a VoIP phone system. These companies include:

  • Tech companies
  • Software and hardware services
  • Programming services
  • Network services
  • Cybersecurity
  • Tech support
  • Communications
  • Web design and maintenance
  • Data storage
  • Cloud computing
  • Analytics and reports
  • Business automation
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Ready to Switch to VoIP?

Installing a VoIP phone system is quick and easy. Utilizing a provider that offers VoIP and other cloud-based features is key. Global Call Forwarding offers 5 different virtual phone number plans with VoIP features. Start by:
  1. Sign up on https://www.globalcallforwarding.com.
  2. Purchase a new virtual business number. Choose from local, international, or toll free numbers.
  3. Add features: Call Recording, Outbound Calling, SMS Forwarding.
  4. Complete your payment.
  5. Set up your VoIP phone system.
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Why VoIP is Popular with Global Businesses

IVR handling simple, mundane tasks such as providing basic company or product information, your agents will be freed up to deal with more important tasks.

You can even use our call forwarding services to direct calls to different office locations or numbers or lines during specific times of the day or based on location. This is particularly helpful if you have offices spread across the globe and in various time zones. You can easily provide 24/7 customer service to your valued customers.

All Plans Include

  • call recording Call Recording
  • unlimited extensions Unlimited Extensions
  • advanced ivr Advanced IVR
  • enterprise api Enterprise API
  • greeting Customized Greeting
  • time of day Time of Day Routing
  • failover forwarding Failover Forwarding
  • voicemail to email Voicemail to Email
  • fax to email Fax to Email
  • sms forwarding SMS Forwarding
  • local ringback Local Ringback Tone
  • simultaneous ringing Simultaneous Ringing
  • sequential forwarding Sequential Forwarding
  • country forwarding Select Country Forwarding
  • account management Account Mangement

Happy Customers = Returning Customers

It is true that the customers that are the happiest are the ones that will return and bring more customers with them. Therefore, it is important that your business cares for its existing customers while scouting for new ones. Providing good customer support is a step in the right direction and VoIP can help you do so. To start setting up your VoIP phone system, call us at 1 (888) 908 6171, or, if you prefer, you may talk to an expert today!
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