Features Associated with VoIP
Because a VoIP phone system works alongside the internet, it can give you access to virtual communication tools and features such as:
- Call recording software
- SMS plans
- Call distribution tools
- Outbound calling
- Virtual numbers — local, international, toll free (1800 numbers and vanity) numbers
- Outbound calling (customizable caller ID)
- Interactive voice response (IVR)
- Private branch exchange (PBX)
- Unlimited extensions
- Callback options
Such tools can help a company organize the way it handles its incoming and outgoing call volume so that it can provide better customer service. Global Call Forwarding can help you get these services and other premium services with a virtual phone number plan.
IT Companies That Can Benefit From VoIP
Any IT or data service company that wants to provide enhanced customer service and client success should consider investing in a VoIP phone system. These companies include:
- Tech companies
- Software and hardware services
- Programming services
- Network services
- Cybersecurity
- Tech support
- Communications
- Web design and maintenance
- Data storage
- Cloud computing
- Analytics and reports
- Business automation