VoIP technology uses the internet to provide high-quality communication pathways between the two parties involved. Companies can use this service to ensure they connect efficiently with their employees and customers, irrespective of their physical location. If your IT company is looking for ways to improve customer service and satisfaction, consider getting a VoIP phone system.
Before understanding how a VoIP phone system can benefit your IT company, it is important to understand how this service works. Voice over internet protocol (VoIP) is a virtual business telephony solution. It makes it possible for companies to maintain virtual connections with their employees and customers. Whether it is by extending services into neighboring countries or states or by creating virtual offices.
How does it work? A VoIP phone system converts and digitizes voice signals to send them over an IP network. This enables users to convert any device into a business phone and make calls from it. Furthermore, they can remain accessible from anywhere in the world, as long as they are connected to the internet. VoIP for business gives enterprises an opportunity to maintain strong customer relationships through high call quality and advanced technology.
Such tools can help a company organize the way it handles its incoming and outgoing call volume so that it can provide better customer service. Global Call Forwarding can help you get these services and other premium services with a virtual phone number plan.
IT Companies That Can Benefit From VoIP
Any IT or data service company that wants to provide enhanced customer service and client success should consider investing in a VoIP phone system. These companies include:
Installing a VoIP phone system is quick and easy. Utilizing a provider that offers VoIP and other cloud-based features is key. Global Call Forwarding offers 5 different virtual phone number plans with VoIP features. Start by:
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Why VoIP is Popular with Global Businesses
IVR handling simple, mundane tasks such as providing basic company or product information, your agents will be freed up to deal with more important tasks.
You can even use our call forwarding services to direct calls to different office locations or numbers or lines during specific times of the day or based on location. This is particularly helpful if you have offices spread across the globe and in various time zones. You can easily provide 24/7 customer service to your valued customers.
All Plans Include
Call Recording
Unlimited Extensions
Advanced IVR
Enterprise API
Customized Greeting
Time of Day Routing
Failover Forwarding
Voicemail to Email
Fax to Email
SMS Forwarding
Local Ringback Tone
Simultaneous Ringing
Sequential Forwarding
Select Country Forwarding
Account Mangement
Happy Customers = Returning Customers
It is true that the customers that are the happiest are the ones that will return and bring more customers with them. Therefore, it is important that your business cares for its existing customers while scouting for new ones. Providing good customer support is a step in the right direction and VoIP can help you do so. To start setting up your VoIP phone system, call us at 1 (888) 908 6171, or, if you prefer, you may talk to an expert today! Sign Up Now
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Call Recording
Unlimited Extensions
Advanced IVR
Enterprise API
Customized Greeting 
Time of Day Routing
Failover Forwarding
Voicemail to Email
Fax to Email
SMS Forwarding
Local Ringback Tone
Simultaneous Ringing
Sequential Forwarding
Select Country Forwarding
Account Mangement
