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Home » Learn » 44 Industries That Need Great Customer Support (2020)

44 Industries That Need Great Customer Support (2020)

44 industries that need great customer support

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Customer support is essential for almost every business. This is because how you treat and serve your customers directly impacts customer satisfaction. And quality support helps you retain more valuable customers.

How to Offer the Best Customer Support

So, what are some ways your business can offer useful and relevant customer support?

  1. Hire the right people and train them well
  2. Focus on improving caller experience by understanding your target audience better
  3. Pay attention to the customer and adopt active listening
  4. Personalize and customize the customer experience
  5. Make yourself accessible by offering multi-channel communication (live chat, SMS, email, phone, etc.)
  6. Provide quick and easy solutions, and so on

Additionally, check out these helpful examples for quality customer support.

Related: 23 Incredible Customer Service Tips for 2020

Industries which Provide Excellent Customer Support

The American Customer Satisfaction Index (ASCI) ranks businesses within their industry based on customer satisfaction and evaluation of goods and services. According to the ASCI, these are the industries which have been offering great customer support so far in 2020:

1. Cellular Telephones
2. Consumer shipping
3. Video streaming
4. Wireless telephones
5. US postal service

In 2019, the figures were different, with the following industries topping the list of excellent customer support. Companies in these industries must, therefore, continue focusing on strategies and methods that improve customer experience and increase customer satisfaction rates:

6. Breweries
7. Personal care and cleaning products
8. Food manufacturing
9. Television and video players
10. Soft drinks
11. Full-service restaurants
12. Internet investment
13. Internet retail
14. Household appliances
15. Life insurance
16. Banks
17. Cellular telephones
18. Financial advisors
19. Internet travel services

Industries that Need to Offer Better Customer Support

However, the following industries received low scores regarding customer satisfaction in 2019. Hence, companies in these industries must up their game and provide useful and resourceful customer service in 2020:

20. Internet search engines and information
21. Apparel
22. Internet news and opinion
23. Ambulatory care
24. Department and discount stores
25. Health and personal care stores
26. Cooperative energy utilities
27. Hotels
28. Wireless telephone service
29. Health insurance
30. Airlines
31. Gasoline stations
32. Municipal energy utilities
33. Investor-owned energy utilities
34. Hospitals
35. Internet social media
36. Fixed-Line telephone service
37. Video-on-demand service
38. Internet service providers
39. Subscription television services
40. Network/Cable TV news
41. Cigarettes
42. Newspapers
43. Pet food
44. Motion pictures

Companies Ranked for the Best Customer Service

Here is a list of companies with their industries that provided the best customer service in 2019, as compiled by ASCI:

Airlines:

  • Southwest
  • JetBlue

Automobiles:

  • Lexus
  • Daimler – Mercedes Benz
  • Toyota
  • Subaru

Cellular phones/Computers:

  • Apple

Consumer Shipping:

  • FedEx

Department & Discount Stores:

  • Costco

Digital Services (content & social media):

  • HubSpot
  • MailChimp
  • Buffer
  • Pollfish

Full-Service Restaurants:

  • Texas Roadhouse
  • Cracker Barrel

Furniture Stores:

  • IKEA

Household Appliances:

  • LG

Internet Retail:

  • Amazon
  • Shopify

Internet Search Engines:

  • Google

Life Insurance:

  • Thrivent Financial

Limited-Service Restaurant:

  • Chick-Fil-A

Specialty Retail:

  • L Brands

Supermarkets:

  • Trader Joe’s
  • Aldi
  • HEB Grocery
  • Publix
  • Wegmans Food Markets

Newsweek, with Statista Inc., has a different list of America’s Top 10 Best Customer Service 2020. This list was put together based on a few factors such as quality of communication, professional competence, range of services, customer focus, and accessibility:

  1. Disney Cruise Line
  2. Neiman Marcus
  3. The Ritz-Carlton
  4. Edward Jones
  5. Chick-fil-A
  6. L.L.Bean
  7. National Storage Affiliates
  8. Embassy Suites
  9. Publix
  10. Beau Coup

Start Showing Customers Your Care Today!

Customers need to know that they are being valued and they can count on your team if any problem arises. You must make it easy for them to connect with you and resolve their concerns quickly. As you improve your customer service and experience, you will notice a rise in customer satisfaction. After all, happy customers equal happy businesses!

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