Always developing new and innovative ways to improve enterprise voice communications, Global Call Forwarding now offers Outbound Call Recording that enables users to record outgoing calls.
DELRAY BEACH, Florida, December 09, 2019 ― Global Call Forwarding, the leading provider of virtual phone numbers for business, announced the launch of the Call Recording feature for their Outbound Calling service. With this feature, businesses can record outbound calls for future reference, compliance purposes, and to conduct employee performance analysis.
Outbound Calling service from Global Call Forwarding enables companies and call centers to make outbound calls internationally. Users can make outgoing calls that display the caller ID of any virtual phone number registered on their account. Now with the added benefit of outbound call recording, users can record and save calls to monitor customer interactions and analyze past conversations.
Businesses purchasing a virtual phone number will now for the first time also be able to activate outbound call recording, which enables them to monitor employee-customer interactions in order to identify areas that need improvement. They can also review conversations to determine which sales and support strategies are most successful. This enables companies to streamline their sales and customer care efforts while keeping records of client interactions.
Call recording comes with a default 30-day storage period for recorded calls and will record 100% of calls made. The percent of calls recorded can be adjusted after activation of the service. Users can easily activate and utilize this feature through their online control panel amongst many other unique service features.
With outbound call recording, Global Call Forwarding has developed yet another way of making voice communications more efficient for businesses around the world. Telesales and support are essential to the success of any global business in today’s connected world and this feature is one further step in the direction towards improved communication.
About Global Call Forwarding
Global Call Forwarding is owned and operated by United World Telecom, which has been serving businesses and call centers with innovative telecommunications solutions since 1996. Global Call Forwarding has an expansive global reach, offering local DID and international toll free numbers from over 160 countries with resourceful features like IVR, advanced call routing, SMS forwarding, and more. Visit https://www.globalcallforwarding.com/ for more information.