Choosing a call recording service for your business can be tricky. There are many options available with varying prices and additional features. Here we make a note of the 12 best call recording services available in 2020.
Call Recording with Virtual Number Plans and Office Phone Solutions
Here we highlight VoIP and business phone system providers that offer call recording software as a feature along with their services. So, if you are looking for a business phone system or call center solution or to buy virtual phone numbers, have a look at the below providers. You can easily add call recording as a feature when you purchase a plan from these companies.
1. Global Call Forwarding
Global Call Forwarding offers call recording as a premium service that can be added to any virtual phone number plan purchased. With this service, you can record up to 100% of all incoming and outgoing calls. When you purchase this service, you can store calls for a default 30-day period. However, once activated, you are able to increase the storage period up to 6 years as well as adjust the percent of calls recorded. The price for this service is $3/mo + 2¢/min.
TollFreeForwarding.com’s call recording service is billed at $7/mo + 3¢/min. This, like Global Call Forwarding, can be added to a virtual phone number plan being purchased. They offer two types of storage for their recording service: short-term (30-day storage) and long-term (more than 30 days). To store calls for more than 30 days, you pay an additional 3¢/min/mo.
CallRail is a service that focuses more on call tracking and lead generation. As a result, their services and features center around these areas. They offer packages with multiple numbers as well as analytics to assist you in marketing and conversation efforts. Their call recording service comes along with each of their plans and is not charged additionally. The plans they offer are priced at $45/mo + usage, $95/mo + usage, and $145/mo + usage.
Avoxi offers a call recording feature in addition to its virtual number plans, as well. You can get this service with a free 30-day storage period for $6.99/number/min. Additionally, they have 60-, 90-, and 365-day storage periods as well. And if you pay an extra $0.02/min/mo, you can access unlimited storage.
TalkDesk, like the other providers mentioned here, offers call recording software with voice and screen recordings to provide the entire context surrounding a call. Calls can be stored for as long as needed on their cloud or yours. Their visualized waveform playback lets you make comments and review important topics for discussion with the ultimate goal to improve agent performance. However, to get an exact quote for your business, you will need to connect with a TalkDesk representative.
Aircall.io’s virtual number plans come equipped with call recording. The price of the overall service, therefore, depends on the plan you choose. They offer 3 main plans: Essential, Professional, and Custom. These plans are priced per user per month and have a minimum user requirement. Additional virtual numbers cost extra.
RingCentral offers cloud-based phone system solutions for businesses. This includes virtual numbers and cloud communication services. You can get call recording on-demand with their Standard plan starting at $24.99/user/mo. However, you can get automatic call recording with their Premium ($34.99/user/mo) and Ultimate ($49.99/user/mo) plans.
8×8 is a company offering business communication solutions that include voice, messaging, and virtual call center solutions. They offer call and screen recording as part of their business phone system plans which range from $28-$175/user/mo. For information about how much their call recording service costs, however, you will need to contact a sales representative.
Vonage’s Advanced virtual number plan priced at $39.99/mo/line comes with call recording (on-demand) and records up to 15 hours per month. They also offer call recording on-demand separately for $4.99/mo/extension. Additionally, their Salesforce Express plan also comes with call recording software among other features. To get a quote for your business needs, however, you will need to contact sales.
Stand-Alone Recording Companies
Here we will briefly look at companies that offer call recording as a stand-alone service. If you want only call recording and no other virtual communication features or business numbers, then these options may seem more suitable.
CallCabinet offers a call recording software that utilizes the cloud to record conversations. They provide stats, graphical representation, conversation patterns, etc. Their monthly payment option is “pay as you grow.” You can try their service for free for 30 days to test it and see if it fits your needs.
Voicestamps’ call recording service records all calls automatically for $25/mo. There’s a set-up fee of $25. Additionally, they charge $0.06-$0.10/min for recordings. Their outbound call recording prices are similar with a $25 set-up fee, costing $25/mo, and $0.10/min.
Orecx provides cloud recording software to help you record business calls. This comes with an attractive auto-tagging feature that lets you identify and target important keyphrases within the conversation. To get Orecx pricing, you will need to contact a representative for a customized plan.
Still Unsure About Which Service is Best?
If you still cannot decide which call recording service to go ahead with, then let us help. Call us to learn more about the different features and plans we offer. Or, sign up and try our service for free for 7 days and see for yourself.