If you’re setting up a business, you will need a telephone number so your customers can take care of their problems with a customer representative, place orders with a sales team, and contact your business directly.
Of course, this sounds obvious, but recent advances in cloud computing have led to significant improvements in communication regarding business telephone numbers. Business phone numbers have revolutionized how businesses keep in touch with their customers and clients.
In this article, we’ll take a look what business phone numbers are and how to get one.
What is a Business Phone Number?
Let’s get the basics out of the way first:
Business phone numbers are nearly identical to “regular” phone numbers. The key difference is that when a business phone number is called, the call is routed to another phone number (the “destination” phone number), which can be in another location altogether.
For businesses that want to gain a presence in a new market, business phone numbers are a great solution with a multitude of advanced features. Business phone numbers:
- Allow a business to access new markets with minimal overheads
- Provide a significant low-cost alternative to setting up brick-and-mortar locations
- Allow customers to freely contact your business without accruing long-distance fees
- Can route calls to your already set-up call center
- Bring authenticity to a new market, as virtual phone numbers are indistinguishable from local numbers
- Require minimum set-up and training to begin using
How your business phone numbers are used is ultimately up to your creativity, business model, and your organization’s needs. Getting a business phone number as part of your business’ telephone numbers can be a significant step in your business’ scaling efforts and growth operations. Service providers like Global Call Forwarding make the process easy, while also offering a number of options and add-ons. Let’s take a look at a few of these in detail.
Toll Free Business Phone Numbers
Business phone numbers can also be toll free numbers, where the caller isn’t charged for calling or receiving a call to reach your business. This allows customers to freely call your business; for instance, some customers may not have the ability to call long-distance due to charges to their account. Having a local toll free number creates an open line of communication that your customers and clients appreciate.
International Business Phone Numbers
Perhaps one of the greatest features of our phone numbers is that businesses can forward calls internationally.
As an example, suppose you have a fully-functioning call center in New York, but you want to open your business to Canada and the UK. With virtual business phone numbers, all you have to do is purchase a subscription to numbers in those regions. Calls made to that number are routed to your call center in NY, and vice versa, when your call center makes outbound calls from the call center, the recipients have your business phone number show up on their caller ID. Studies have shown that callers are significantly more likely to pick up the phone if it appears to originate in their country and region (with matching country code and area/ region codes).
It should be noted that Global Call Forwarding also offers international toll free numbers, which increase the ability for your customers to reach your business cost-free. Using international toll free numbers as part of your business’ telephone numbers instantly increases your organization’s reach.
Service Add-Ons for Business Telephone Numbers
While it is beyond the scope of this article to name every usage and variety of business phone numbers available, as they differ between service providers and availability, it is worthy to mention that there are a number of add-ons that come with these types of business telephone numbers. For instance, one useful add-on for business telephone numbers is “call recording” which is exactly as it sounds. By using call recording, your business can monitor calls to ensure excellent customer service and to ensure that your customer’s wishes are fulfilled to the best ability of your business. This creates accountability, which is becoming a mandatory standard among international industries like finance and banking, where scammers take advantage of loopholes or use illegal methods to create problems. With call recording, your business can take direct action to make sure that every facet of your business is on the up-and-up.