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Games To Boost Call Center Morale and Engagement

call center employee

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Motivating your call center team can do wonders for your company. An easy and fun way to do this is by introducing games and activities that can be done in the workplace. After all, work doesn’t have to be boring. These games will encourage employees through competition, and you will see an improvement in company sales and overall workplace culture. Read on to learn about six simple games that your call center employees will love.

1. Pass the Ball

This game is reminiscent of a childhood game called “hot potato.” The premise is that your manager provides the team with a ball, it can be anything from a baseball to a blow-up beach ball. As long as the object is easily passable and catchable, the game will work. Each time an employee finalizes a sale, the ball is then passed to that employee. A timer is set up to go off different intervals and when the timer goes off the employee holding the ball will win a prize. So, the last person to make a sale when the timer goes off will be the winner.

2. Sports Agents

During huge sporting competitions, like March Madness, the Olympics, or the World Cup, your customer service agents can have a bit of fun by dividing up into teams. For example, during the Olympics, your employees can pick out of a hat different countries which will later become their teams. At the end of the Olympics, the country/team with the most medals will be the winner. This game is good for company morale, entertainment, friendly competition, and teamwork. Consider granting the winners a get-together so they can get to know each other better, or merely catering a fancy lunch for them the next time they come into work.

3. Bingo

Bingo is a classic game that anyone can play, but this way puts a “call center” twist on it. Since call center employees are constantly calling customers, the bingo cards would have different area codes all over the board. When an agent completes a call to that area code, they can they cross the number off. Once an agent completes calls to five area codes on the card in a row, that agent will win. This game will help your agents to become more competitive and boost efficiency.

4. Customers and Compliments

This is a very straightforward contest in which the agent who receives the most compliments from customers receive a nice reward. This can be instated as a year-round game, at the end of each month you can tally up the number of compliments each agent has received and then reward them with a gift. At the end of the year you can add up the compliments, and a winner can be chosen for an even larger prize. This game encourages your agents to be friendly, knowledgeable, and helpful regarding customer interaction.

call center employees
Source: Stockphoto.com O#23559 – ID#100020030569

5. Battle Balls

This game is slightly similar to the Pass the Ball game, except the winner is not restricted to timing. At the beginning of the day, hand a ball to each one of your call center agents. Then throughout the day each time, an agent makes a sale they are allowed to get up and take a ball from another agent. At the end of the day, the agent with the most balls wins the prize. This is great for competition and a way to save money on rewards if you can’t afford to gift multiple awards throughout the day.

6. Hangman

The classic hangman game can be applied to your call center workforce. After a training session, the best way to quiz on retention is to split your employees into two teams and write down a series of questions that they just learned from the training. Each team writes down their answers, and each time a team gets a question wrong they add a piece to the hangman. Keep asking questions until one hangman is completed; then the other team will be claimed the victor. Hangman can help your employees retain more information and get a deeper understanding of the training they just went through.

These games are a great way to boost morale in your company, but it is best to check in with your upper management before bringing these games to your office. Some offices may not want their employees to engage in office games, but it is always a good idea to present this idea if it is not on the minds of upper management yet. Good luck and may the best call center agent win!

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