Toll free numbers began gaining popularity in the 80s and 90s with almost every business because it was the simplest way to communicate with customers all over the country. Now, in the age of information and the internet, toll free numbers are still essential to have for your business and they remain popular with major companies all over the nation.
1-800 numbers were created in the 1960s as a way for businesses to connect to people all over the country without those people having to pay for making the call. Businesses began to realize the convenience of this service and started using toll free numbers to give their companies a convenient and free way to communicate with them. Eventually, toll free numbers became so popular that an additional six three-digit codes were added.
Customers Expect a Toll Free Number
Because of how popular toll free numbers have become, customers now expect that all businesses, even smaller ones, will have a toll free phone number that they can connect to, with zero cost to them. Toll free numbers aren’t just convenient for your customers. They are also essential to your business. When your company uses a toll free number, it increases your business’s credibility as well as heightening the possibility for customer loyalty. Having a dedicated toll free number for your company also allows you the ability to set business hours.
Your business could be losing customers not local to your area if you do not offer a toll free phone number. Toll free phone numbers allow customers from outside of your local area to reach your company, and if you don’t provide a toll free phone number, a customer outside of your neighborhood may decide not to use your company because they don’t believe that you will be able to deliver what they need.
For example, if you run a cake shop and are able to make deliveries all over the country but you only offer a local phone number, somebody looking to buy your cake in the next state over may bypass your company because they fear that your company would not be able to deliver to them. With all of the refrigeration delivery tools available, your business can most certainly deliver to them, but it is likely that these potential customers will not take the time to find out. You are potentially missing out on a lot of income when you only offer a way for certain people to get in contact with your business. It is essential for a growing business to increase their reach if the company is to be successful.
Virtual Calling Made Simple
Another benefit to using toll free phone numbers for your company is that you can set up a line that is entirely virtual. This means that you don’t have to set up a new phone line, you can just use the business phone you already have or even a home line or cell phone. Virtual toll free numbers from Global Call Forwarding allow you to connect to several different lines so that you can work from anywhere. You can also set your hours, which means you won’t get calls forwarded to your personal line when you are off the clock. Instead, they can be sent to a customized voicemail, your email, or a fax machine so you can get back to your customers at a later time. The lines are also set up so you know whether you are getting a call from your personal or business line, that way you can guarantee you properly answer your phone. It is also completely secure. Your customers will have access to you, but they won’t know your personal phone line.
A Necessity for Advertising
Toll free numbers are also a great advertising tool, especially if you decide to purchase a vanity number. People find these vanity numbers like 1-800-FLOWERS to be much easier to remember than non-vanity numbers, and they can be placed on billboards, flyers, or your website as an easy way to market your business. These vanity numbers are great tools for lawyers and real estate agents, as well.
The bottom line is that having a toll free number proves to your customers that your business is worthy of their trust because you can provide them with a number that allows them to contact your company with no cost to them.