Keep a close eye on call activity with call detail records (CDRs). Analyze your call volume and adjust users and routing strategies to align with the needs of your organization and customers. Assess call logs to determine call center and agent performance.
With a dedicated account manager and 24/7 tech support, rest assured your phone system is in the right hands. Get help quickly with our knowledge base, how-to guides, live chat, and phone support.
We offer 5 plans with included minutes and an additional per-minute rate. Our virtual phone number plans start at $7.95 per month with included minutes. Outbound calling service starts at $25 per month. The monthly fees and number of included minutes will vary depending on the type of number selected and the destination calls are to be routed.
Our plans come loaded with advanced service features to reliably power your business communications. All service features are included with our plans at no extra cost, except for cloud call recording, outbound calling, rollover minutes, and SMS. These are available for an extra cost. We offer 24/7 live technical support and corporate accounts are assigned a dedicated account manager.
Verified business accounts are under no obligation. They may cancel their services or make changes to their plans anytime through our online control panel or by contacting us 24/7. Accounts that are opened for "personal" use and unverified businesses are subject to a minimum of three months commitment. The cancellation request must be submitted before the end of the month to take effect.
We have 24/7 customer service and try to process new applications as soon as possible. After signing up, you will be asked to verify your email address and in some cases, our provisioning team will need to contact you to verify further details of your application. After your application has been verified, we will provision your services, test your numbers, and send you a service confirmation email. This email includes login credentials that can be used to manage your service online.
Our plans are designed to grow with your company through the ups and downs. You can make changes to your plan anytime and those changes will take effect at the start of your next billing cycle. You can also make changes to your forwarding settings in real-time through our online control panel, or by contacting us 24/7.
Most applications are processed within 1-2 business days. Your account can be used as soon as your application has been processed; it's a turnkey solution that does not require complex setup. It's a cloud-based service that can be used out of the box and does not require extra hardware. If you would like to expedite the account activation process, please call us at +1 (561) 908-6171 or chat with us.
Monthly fees are charged every month in advance during the first week of the month. Please contact us if you would like to pay for several months or one year upfront. Please reference our terms and conditions for more information about billing.
Global Call Forwarding offers many flexible payment options, all built to meet your needs. We accept all major credit cards and debit cards, PayPal, and bank / wire transfer. Corporate payment options include Purchase Orders (POs) and Pay Upon Receipt. You will have full access to invoices and call detail records through our online control panel.
We know that reliable communications are essential for your business and we take the security of our platform very seriously. We're a vendor to some of the most well-known companies in financial services, healthcare, consulting and more. We have a highly redundant global network with multiple POPs across the Americas and APAC, continuous network monitoring, and an in-house-built secure voice app working on all platforms. We deliver 99.999% system uptime.
Global Call Forwarding was established in 2007. Our parent company was founded in 1996. We have long-standing partnerships with local and regional telecom carriers that enable us to serve thousands of businesses around the world. Service quality and customer experience are our top priorities. We have a highly redundant global network and utilize only the highest quality routes. All corporate accounts have account managers and 24/7 access to live human support.
Yes, we offer a 15-day free trial for verified businesses to test the quality of our service with up to 3 numbers risk-free. It's easy to discontinue the trial, and there are no charges until the free trial ends. Customers may also ask for a refund of their remaining call credit at any time during the first 30 days of service activation for technical issues that are confirmed by our tech team.
Reach out and a Global Call Forwarding expert will get back with you shortly.
Contact UsExperience unmatched expertise and support from leaders in the industry.
