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Call Recording for the Travel and Tourism Industry


Businesses in the travel and tourism industry can use call recording to keep track of customer information. Additionally, they can study past calls to review strengths and weaknesses and gain valuable information about customer preferences and behaviors that can be used by their sales and marketing teams.

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Call Recording Software: What is it?

Call recording, a service offered by phone service providers, enables companies to record business calls. These recordings can provide insights into customer behavior, sales tactics that are effective, and more.

Recording calls is becoming a trend with companies realizing the benefits involved. Managers can conduct performance evaluations by reviewing past calls. They can also use material from these calls to train new employees and maintain quality assurance. And, the most useful solution, recorded calls act as records of conversations, transactions, and payments.

Global Call Forwarding’s call recording software lets you record 100% of all incoming and outgoing calls. You can adjust this percentage based on your needs. These recordings are stored as MP3 files. And they can be accessed for up to six years.


What Types of Travel and Tourism Businesses Can Benefit From Call Recording?

Common travel and tourism agencies, such as the ones listed below, can use call recording software to increase quality and efficiency:call recording for the travel industry

  • Travel agents and agencies
  • Online travel agencies (OTAs)
  • Tourism companies
  • Guides and tours
  • Hotels, timeshares, resorts
  • Transport services: air, road, rail, water services
  • Ecotourism-focused business
  • Educational tourism services
  • Medical tourism
  • Business travel services
  • Cruises
  • Tourist information
  • Nature, recreational, and theme parks

Whether you are a large company or a new start-up, call recording can give you insights into how your business is doing. Global Call Forwarding offers this premium service for a small additional fee with all of its virtual number plans.

 

Why Should Your Travel Company Use Call Recording?

Call recording is used by enterprises for a variety of different purposes, ranging from observing employee-customer interaction to recording for documentation. Here are some ways your travel or tourism business can use this service:

  • Store new customer data
  • Keep track of customer information
  • Understand customer preferences
  • Follow-up with clients
  • Gather customer feedback
  • Reduce liabilities and misunderstandings
  • Improve caller experience
  • Conduct performance analysis
  • Incentivize good agent interaction
  • Increase productivity
  • Record transactions and payments

Monitor, study, and review calls to get a better understanding of how your travel company is interacting with interested clients and existing customers. This information can help you identify sales strategies that work and areas that need improvement. Additionally, you can clarify and dispute conflicts with the recordings acting as evidence. This can help you reduce personal and business liability.

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How to Get Call Recording Software?

We offer call recording as an add-on service. To get the service:
  1. Sign up for a virtual phone number plan on our homepage.
  2. Follow the prompts and select your new business number
  3. On the next page, from the list of advanced features, add Call Recording Note: You can get Outbound Call Recording for outgoing calls by selecting Outbound Calling as well
  4. Finally, complete your payment
  5. Start recording calls from your control panel
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Regulations to Keep in Mind

While call recording software is highly recommended, users must pay attention to regulations around using this service. Regulations exist on a local, state, and federal level regarding (written or verbal) consent to be acquired by one or all parties included. For example, in Florida, recording in-person or phone conversations without the consent of all included is illegal. And violating this law can lead to serious repercussions.

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Bolster Productivity and Improve
Customer Relations

Monitoring business calls can provide employees the incentive they need to do their best with customers. Furthermore, you should even reward good employee behavior as it meets your company’s standards. These actions will encourage those on calls with customers to put their best words forward and offer excellent customer service. To learn more about our call recording software, call us at 1 (888) 908 6171.
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