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Customer Service Representative

United World Telecom LC

Delray Beach, Florida — Full-time

About this Role

The Customer Service Representative is responsible for providing outstanding customer service to all United World Telecom prospective and existing customers through in-depth knowledge of company services and websites.

Duties & Responsibilities

  • Answer inbound calls and customer inquiries by phone, email and chat
  • Responsible for providing customers with service information and order updates with confidence
  • Processing customer orders through various web interfaces and working with vendors
  • Handle customer disputes, billing inquiries and payments
  • Work with sales, technical support and accounting teams in handling customer inquiries
  • Attend other related tasks as needed

Schedule:
Monday – Friday: 8:00am – 5:00pm

Requirements & Experience

  • High school or equivalent (Preferred)
  • Prior customer service experience is preferred but not required
  • Self-motivated with excellent organizational, analytical, and relationship-building skills
  • Excellent verbal and written communication skills in English
  • Experience with Microsoft Office and/or Google Suite
  • Positive attitude
  • Ability to multitask
  • Ability to work in a fast-paced environment
  • ****MULTILINGUAL IS A PLUS

Benefits

  • Health insurance
  • 401(k)
  • Paid time off
  • Paid sick time
  • Growth opportunities

Salary
$32,000 – $38,000 per year

Click here to apply

Contact: Herve Andrieu, Director of Technology & Customer Support

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