Customer Service Representative

Home » Customer Service Representative

United World Telecom LC

Delray Beach, Florida — Full-time

About this Role

The Customer Service Representative is responsible for providing outstanding customer service to all United World Telecom prospective and existing customers through in-depth knowledge of company services and websites.

Duties & Responsibilities

  • Answer inbound calls and customer inquiries by phone, email and chat
  • Responsible for providing customers with service information and order updates with confidence
  • Processing customer orders through various web interfaces and working with vendors
  • Handle customer disputes, billing inquiries and payments
  • Work with sales, technical support and accounting teams in handling customer inquiries
  • Attend other related tasks as needed

Schedule:
Monday – Friday: 8:00am – 5:00pm

Requirements & Experience

  • High school or equivalent (Preferred)
  • Prior customer service experience is preferred but not required
  • Self-motivated with excellent organizational, analytical, and relationship-building skills
  • Excellent verbal and written communication skills in English
  • Experience with Microsoft Office and/or Google Suite
  • Positive attitude
  • Ability to multitask
  • Ability to work in a fast-paced environment
  • ****MULTILINGUAL IS A PLUS

Benefits

  • Health insurance
  • 401(k)
  • Paid time off
  • Paid sick time
  • Growth opportunities

Salary
$37,000 – $42,000 per year

Click here to apply

Contact: Herve Andrieu, Director of Technology & Customer Support

How To Get Started
Sign Up Online, Instantly
Or
Request a Custom Quote

Service Features

A reliable suite of included and premium features to power your business communications.

IVR/Auto Attendant

Cloud Call Recording

Virtual Voicemail

Call Flow Designer

Time of Day Routing

Geographic Routing

Simultaneous Ringing

Sequential Forwarding

Outbound Calling

Outbound Caller ID

Number Masking

Failover Forwarding

Call Blocking

Local Ringback Tones

Fax to Email

Rollover Minutes

The Most Trusted Provider of Business Phone Numbers

Service quality and customer experience are our top priorities.

150+
Countries
Phone numbers available across the globe.
24/7
Support
Reach us via phone, chat, website, and email.
25+
Years
We've been in business since 1996.
99.999%
Uptime
Multiple layers of redundancy = Higher reliability.