What is Select Country Forwarding?
Select country forwarding is a service that provides immense convenience for businesses by routing calls from different countries to select locations automatically. This is done through using advanced call forwarding through the IVR, which routes to specific numbers in specific countries to ensure callers receive customer service that meets their cultural and language needs.
How Does Select Country Forwarding Work?
Select country forwarding is a versatile service that adds additional value to a business. If a company receives many international calls, this service enables them to automatically redirect calls through forwarding to select phone numbers or extension lines in specific area codes and countries. For example, if you have a large number of Spanish-speaking customers from various countries, all calls from these countries can be forwarded to your call center located in Puerto Rico. If you have clients in French-speaking nations, all calls can be automatically forwarded to your call center in Montreal, Canada.
Benefits of Select Country Forwarding for Your Business:
- Simplifies and channels incoming call traffic based on location
- Offers an efficient, automated service to ensure your calls are properly managed from specific countries
- Allows you to manage your international calls with maximum efficiency in specific languages
- Ensures your clients are attended to with the best customer service possible
- Automatically directs international call traffic to specific locations
- It’s easy to use and setup through the control panel to suit your individual business needs
How do I Get Select Country Forwarding?
This feature is available with our Advanced IVR service and enables you to forward calls from a predefined country code to a specific phone number. With this feature, you can route the calls coming from different countries to specific phone numbers. For example, you have the ability to forward all incoming calls from Spain to a call center with Spanish-speaking agents that may be located elsewhere.
Using Select Country Forwarding
Using the select country forwarding feature is quite simple, however, it is an excellent way to streamline customer calls for your company. To use the service in the Global Call Forwarding dashboard, you will have to first select the predefined country code along with the specific phone numbers calls should be forwarded to. As an example, all calls coming in from a specific French area code may be best handled by your call center office in Paris, so you will select these details accordingly. You have the option to ensure all calls from specific locations/ countries get automatically forwarded to numbers/ extensions with specific area codes, so the customer service and language of the call center resonate with callers.
Advantages of Select Country Forwarding
This add-on feature presents many benefits to businesses who operate across different countries, including:
Courteous Customer Service: This feature is an excellent way to ensure your business is providing exceptional customer service by catering to your clients who may speak other languages or have other cultural customs. Ensuring language barriers are kept to a minimum while providing customer service in specific languages is an excellent way to ensure your customers are happy and having their needs met. Select country forwarding will allow you to have lines that connect to specific areas automatically to ensure your customers are taken care of.
Increased Efficiency in Your Business: Select country forwarding saves time and effort by automatically providing service to customers regardless of their language or location. Settings can be arranged so that inbound calls from international toll free numbers in specific predefined area codes are directed to designated numbers. This eliminates the chaos of transferring calls in hopes of landing a customer service representative who may/ may not be able to take the call. Efficiency is key here, and less time will be wasted on behalf of all parties. If your company has global offices and locations, this service is a necessity.