Companies of all sizes are starting to record business calls for a variety of reasons. But the main purpose of recording calls is for record-keeping, to keep track of your clients and their information. And so, if your business deals with important customer information or conducts online transactions, utilizing a call recording software is a good idea to store information to be accessed in the future.
Recording Business Calls
So, why are companies choosing to record business calls? With a call recording software, you can record incoming and outgoing calls and review them in the future, if a need arises. But that is not all that recording can achieve. You can also record calls for:
- Performance analysis: review recorded calls to identify strengths and weaknesses. Use recordings for training new employees to meet company or contact center standards.
- Compliance purposes: maintain compliance and meet the requirements of various regulations like MiFID II, GDPR, and Dodd-Frank.
- Liability protection: use recordings as evidence against threatening lawsuits and protection for business and personal liabilities.
- Record-keeping: store and access consumer data and information and transaction details, especially during high call volume periods.
Call Recording Software for Businesses
You can record company calls in a variety of ways, such as manual recording through recorders or call recording software. While recorders seem like a good option, they do not always record in the best quality. Additionally, they only have limited storage space. A recording software, on the other hand, will record and store high-quality recordings with more storage options. And you can get such a service along with your virtual phone service for a much cheaper rate.
To start recording phone calls, you must first purchase the feature from a phone service provider. We recommend a web-based communication provider like Global Call Forwarding as they store recordings on the cloud while offering other useful calling features such as call forwarding, unlimited extensions, customized greetings, outbound calling, etc. Record up to 100% of inbound and outbound calls and store them as MP3 files for up to 6 years.
Record-Keeping with Global Call Forwarding
By recording calls, your business can organize tasks and improve productivity. And they can do so while maintaining compliance wherever needed. Get Call Recording today or contact our customer support to learn more.