Genesys SIP Integration
with Global Call Forwarding

Unlock global voice capabilities for Genesys Cloud! Connect to our highly-redundant voice network with certified SBCs, advanced call control, and numbers in 160+ countries.

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Genesys Integration for Global Voice, Control, and Coverage

With Global Call Forwarding, turn Genesys Cloud into a strong global communication tool. With our certified SBC and Tier-1 global voice network, you can:

  • Enable seamless inbound and outbound calling from Genesys
  • Get international phone numbers in 160+ countries
  • Display local caller IDs in 90+ regions
  • Maintain secure, compliant SIP communication
  • Experience high-quality international calling
  • Eliminate barriers to customer engagement in hard-to-reach regions

Whether you’re migrating to Genesys Cloud CX, operating a hybrid model, or managing on-prem hardware, Global Call Forwarding helps you power your customer experiences with reliable, enterprise-grade global voice.

With our cloud-first telephony platform, you can consolidate voice operations, replace outdated PSTN systems, and route calls through trusted local carriers. Manage global numbers and features with ease, all supported by 24/7 expert support.

Genesys sip
Genesys sip

Expand Genesys into a Full Business Phone System

Our Genesys SIP Integration is ideal for Genesys on-prem or cloud users who need global SIP trunking, IT teams looking for flexible voice routing, CX leaders expanding into new international markets, and enterprises operating hybrid or multi-vendor environments. Unlike limited or bundled platforms, we give you multiple connection paths and full ownership of your voice layer, so you can grow globally on your terms.

  • Reliable Global Calling: Enable seamless inbound and outbound international calling for global teams, directly from the Genesys interface.
  • Wide Range of Phone Numbers: Add international toll-free, local, national, mobile, or Local 2-Way Voice numbers to your Genesys environment.
  • Stronger Local Presence: Boost answer rates with a customizable outbound caller ID that reflects your customer’s local area.
  • One Unified Communication Platform: Take control of your communications — reduce costs, increase quality, and simplify operations.

Genesys SIP Integration Options

Our voice solutions are designed to meet you where you are — supporting a range of Genesys configurations with
flexible connection methods that align with your infrastructure and workflow.

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SIP Trunking with SBC
Directly integrate our SIP trunk via external trunk creation. Benefit from global call routing via our SBC. Customize caller ID and send calls in E.164 format.
Recommended for Genesys Cloud
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Forward to SIP
Use our “Forward to SIP” feature to connect specific numbers to SIP URIs. Simple setup —no hardware or SBC configuration needed.
Recommended for Genesys Cloud or On-Prem
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Forward to DID Numbers
Route calls from local, toll-free, or mobile numbers to your Genesys-assigned DIDs. Maintain PSTN redundancy while using existing Genesys call flows.
Recommended for Genesys Cloud or On-Prem

empower global teams

Empower Global Teams with Reliable Voice Connectivity

Experience effortless international calling in Genesys Cloud with a platform trusted by 2,000+ global enterprises. Make global calls, view call activity, and handle conversations—right from Genesys.

Global Growth & Local Presence

Connect your Genesys environment to our global voice network and instantly access international phone numbers from 160+ countries, including local, toll-free, non-geographic, and Local 2-Way Voice numbers. As your business expands, easily add new numbers and scale your calling capacity to adapt to your evolving needs without complex infrastructure changes.

Check out our extensive global coverage!

Secure Your Voice with a Genesys-Certified SBC

Our SBC—the foundation of reliable and secure voice architecture—ensures full compatibility with Genesys and secure, encrypted SIP communication, keeping your conversations protected at all times. Enjoy low latency and crystal-clear voice quality across all regions!

Intelligent Call Management–Your Calls, Your Rules

Optimize your call strategy before calls connect, so your team communicates more effectively right from Genesys. Route calls to the right department, location, or device. Use advanced analytics, custom reports, and AI Call Insights to track performance. Increase pickup rates by displaying the right caller ID for every region.

Built for Enterprise Reliability

Global Call Forwarding delivers enterprise-grade reliability with a Tier-1 global SIP network, ensuring 99.999% uptime for uninterrupted communication. Our multi-region global PoPs optimize voice quality and routing, while built-in compliance helps meet regulatory requirements. And with 24/7 live technical support and a dedicated account manager, your business is always backed by responsive, expert service.

Ready to Integrate Genesys with Global Call Forwarding?

Connect your contact center to a truly global voice network.

With Global Call Forwarding, help is always just a call or click away. Our expert team is available 24/7 to answer queries, resolve issues, and keep your business running smoothly, no matter where you are.

We’ll guide you through the rest with step-by-step documentation to ensure a smooth Genesys SIP Integration.

Why choose Genesys SIP Integration with Global Call Forwarding?

  • Hassle-free number provisioning and account management
  • Step-by-step guidance on number assignment and routing
  • 24/7 global support with proactive monitoring for uninterrupted service
  • No long-term contracts; just scalable global voice

Break communication barriers and make Genesys truly global with our SIP integration. Backed by certified SBCs and a robust voice network, you get intelligent call routing, centralized number management, and enterprise-grade reliability—all in one platform.

Ready to add global coverage to Genesys? Talk to our experts to explore our solution!

Featured Content

How SIP Works
Understanding How SIP Trunking Works

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Learn how SIP trunking works and how businesses can build a reliable and flexible phone system.

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Using SIP Trunks with an Open-Source PBX

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Learn how SIP trunking and open-source PBX platforms help you build a reliable and flexible phone system.

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How to Add Global Coverage to Your Business Phone System

GROWTH

Build your global network of customers, suppliers, and vendors simply by using international virtual numbers.

Get a free consultation with a business phone system specialist.

Reach out and a Global Call Forwarding expert will get back with you shortly.

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