Make & Receive Calls through your Help Desk Software
Easily place and answer calls from within LiveAgent instead of switching platforms. All numbers within the platform are clickable. So, with click-to-dial, teams can call customers with just one click, improving efficiency.
Centralize Communications and Save Time
Create new contacts, quickly call customers back, assign and qualify leads, and resolve tickets while on call. Always be on the same page as your customers.
Log Calls Automatically
With automatic data synchronization, make important notes and track opportunities by logging your calls directly in the help desk platform. Edit your notes, tags, and contact records to update all customer interactions in real time.
Review Call History and Recordings
Need to review past conversations? Or evaluate call traffic? Access call history, customer notes, recordings, and more to get a full view of caller interactions. Managers can easily see call activity between leads and sales or support reps.
Access International Calling
Establish a local presence and connect with customers in over 200 countries with international phone numbers from more than 150 countries. View the available countries on our Country Coverage page.
How to Use the LiveAgent VoIP Integration?
To use the LiveAgent CRM extension, you need to be an existing customer of Global Call Forwarding and must activate the option for Global Call Forwarding in the LiveAgent platform.
All you need to get started is:
- Global Call Forwarding Outbound Calling plan — Basic or higher
- GCF SIP credentials
- LiveAgent subscription