Zoho Desk Integration with Global Call Forwarding

Bring your Zoho Desk help desk and Global Call Forwarding phone service together with this telephony integration.

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Boost Voice Communication with Zoho Desk

As a Global Call Forwarding customer, you have access to our cloud communication solutions. We’ve built our service to work efficiently with other business applications such as PBX, CRM, and help desk services.

Set up this “out-of-the-box” integration in just a few clicks. No coding or developers needed!

With our Zoho Desk integration, you can centralize business communication and access essential telephony functionality — all in one place!

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Benefits of using the Global Call Forwarding and Zoho Desk integration:
  • Easy deployment — start calling in minutes
  • Centralized call management — handle communication in one place
  • Call logs and history — gain insights into your team's performance
  • International calling — improve connection rates with a local caller ID
  • Advanced features — access a wide variety of cloud calling features

What Can You Do with the Zoho Desk Integration?

Connect your Zoho Desk and Global Call Forwarding services together to streamline business communication and improve caller experience.

Top Features We Love

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Click-to-Call

Clickable links within your help desk to make place calls efficiently

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Call Logging

Add key call details such as call dates, summary, notes, and more

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Integrated Contacts

Sync, search, and filter through business contacts

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Access and integrate information between both Zendesk and GCF seamlessly

Make & Receive Calls Through your Help Desk

Easily place and answer calls from within your help desk instead of switching platforms. All numbers within the platform have clickable links. So, with click-to-dial, teams can call customers with just one click, improving efficiency.

Centralize Communications and Save Time

Agents can save time by quickly accessing our softphone in the Zoho Desk dashboard. Create new contacts, track leads and opportunities, and resolve tickets while on call. Always be on the same page as your customers.

Log Calls Automatically

With two-way synchronization, make important notes and track opportunities by logging your calls with the associated account in Zoho Desk. Edit your notes and contact records to update all customer interactions in real time.

Review Call History and Recordings

Need to review past conversations? Or evaluate call traffic? Access call history, customer notes, recordings, and more to get a full view of caller interactions. Managers can easily see call activity between leads and sales or support reps.

Access International Numbers & International Calling

Establish a local presence and connect with customers in over 200 countries with international phone numbers from more than 150 countries. View the available countries on our Country Coverage page.

How to Use the Zoho Desk Integration?

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To use the Zoho Desk help desk integration, you need to be an existing customer of Global Call Forwarding and must activate the option for Zoho Desk help desk integration in your control panel.

All you need to get started is:

  • Global Call Forwarding Outbound Calling plan — Basic or higher
  • Zoho Desk subscription
  • GCF Softphone app — download for free from the Microsoft Store (optional)
  • GCF Click-to-Dial Chrome extension — from the Chrome web store (optional)
  • Zoho Desk extension — activated via the GCF control panel.

Featured Content

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Blog

Click-to-call is a VoIP feature that allows users to initiate calls by simply clicking on a phone number or call button.

zoho desk integration setup
Support

Learn how to set up the Zoho Desk help desk integration with GCF in this quick how-to guide.

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Operations

Power your global customer service and tech support teams with phone numbers from 160+ countries and advanced routing features.

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How-to

Learn how to establish a global service desk hotline. Embrace the power of global telephony to ensure callers can reach you for assistance.

Get a free consultation with a business phone system specialist.

Reach out and a Global Call Forwarding expert will get back with you shortly.

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