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About: Meryl D'Sa-Wilson
Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.
Posts by Meryl D'Sa-Wilson:
Call Center QA: Effective Quality Assurance Strategies
When running a call center, it is important to pay attention to Call Center Quality Assurance (QA). Call Center QA is a process that focuses on and ensures customer service …Read More »
Average Attrition Calculation for Call Center
As a call center manager, understanding attrition rates and how it may affect your business is of utmost importance. Attrition rate refers to employee turnover, that is the hiring and …Read More »
Calling Brazil for Business? Use a Local Number to Build Trust
The largest country in both South America and Latin America, Brazil has a population of over over 214 million people. Due to mass immigration over the years, this country is …Read More »
Work From Home Call Centers You Can Apply For Now
Tired of working out of an office every day from 9-5? Well, you’re not the only one. Certainly, the regular day job is not for everyone. Believe it or not, …Read More »
How to Call a Phone From a Computer
Everything we do now revolves around the use of our phones or laptops. We search for information, news, restaurants, services, and even find new people through this virtual web. But …Read More »