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About: Meryl D'Sa-Wilson
Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.
Posts by Meryl D'Sa-Wilson:
Appointment Setter Mistakes and How To Fix Them
The job of an appointment setter or call center agent is to call leads and make appointments or sales. Call center agents make multiple calls a day, promote the product, …Read More »
Start Calling With Your Wireless VoIP Phone: Set Up With Global Call Forwarding
So, you’ve given in to peer pressure and decided to switch to VoIP for more flexible and easy communication. But now you need help setting up your wireless VoIP phone. …Read More »
8 Ways to Protect Your Internet Privacy
We live very digital lives. Almost everything we do has some connection to the online, virtual world. Emails, e-commerce accounts, work/office accounts, social media, smartphones, and even smart home systems. …Read More »
Measure Website Traffic with Virtual Numbers: 5 Simple Steps
For any company, online or in a physical location, tracking website traffic is a must. With this, you can gain insights into how your business is doing and how it …Read More »
Starting a Business in Ohio
With a boom in start-ups and small businesses, Ohio is becoming a popular choice for new enterprises. Expanding to or starting a business in Ohio is an easy task. All …Read More »
Get a Business Number for a Samsung Galaxy J7
Every company, whether a large enterprise or small business, needs a business phone number to stay connected with its customers. And so, it is important to invest in a business …Read More »
Advanced Call Center Technologies for Sales and Support
As 2019 comes to an end, it is time to review and explore advanced call center technologies that are becoming more popular for sales and support. These technologies and tools …Read More »
Call Center QA: Effective Quality Assurance Strategies
When running a call center, it is important to pay attention to Call Center Quality Assurance (QA). Call Center QA is a process that focuses on and ensures customer service …Read More »
Average Attrition Calculation for Call Center
As a call center manager, understanding attrition rates and how it may affect your business is of utmost importance. Attrition rate refers to employee turnover, that is the hiring and …Read More »