Call recording software records and documents business calls that can be reviewed in the future. Clarify misunderstandings, conduct performance analysis, store customer information, manage call volumes, and more. With call recording, ensure you give each customer the care they need.
Call recording software is a service offered by cloud-based phone service providers like Global Call Forwarding. The software enables you to record incoming and outgoing calls so that they can be reviewed later for a variety of reasons.
Global Call Forwarding lets you record up to 100% of inbound and outbound calls. This percent can be adjusted based on your requirements. Additionally, you can store these recordings as MP3 files for up to 6 years and access them from the control panel whenever required.
Businesses across the board are recording business calls to document calls, important transactions, and prevent
IT Companies: Benefits of Recording Calls
The IT industry provides many services that deal with storing and manipulating data. Recording calls adds a layer of data tracking that can be highly beneficial for IT and data services companies offering services such as:
Software and hardware
Analytics and reports
Renewal and payments
Web design and maintenance
Learn more about customer preferences and experiences by reviewing past recorded calls. Such call tracking can help you identify problem areas and services that are popular and successful.
Why Should You Record Business Calls?
Quite frequently, companies need extra resources to help manage calls and customer concerns. During holiday seasons or big sales, new consumers will reach out for help, assistance, and more. High call volumes can be quite overwhelming when your tech support team is not prepared. Call recording software can lessen the stress by enabling your team to:
Keep track of customer data
Use collected data for market research
Record transactions and payments
Learn about customer behavior patterns
Protect from personal and business liability
Conduct quality assurance checks
Train new employees
Handle disputes and complaints
Refer to past purchases and interactions
Maintain compliance with regulations
Businesses are choosing to integrate call recording into their office communication systems to improve productivity, efficiency, and reduce errors. This service works alongside a company’s CRM to ensure that employees interacting with customers are always aware of their history, past purchases, issues, etc.
How to Get Call Recording?
Ready to get call recording software for your company? Get the service from Global Call Forwarding by following these steps:
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Call Recording Regulations
It is important to keep in mind that there are various regulations about the legality and ethics of recording calls. Businesses in certain industries—finance companies, for example—are required to collect consent and record calls, while other regulations oppose them.
Additionally, there are different local and state rules regarding recording business calls. For example, recording laws in Australia may be different from those in the European Union.
Depending on what type of business you run and where you and your customers are located, it is necessary to pay attention to what laws and regulations you need to follow.
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Provide Accurate Customer Care
Recording and reviewing business calls helps you understand your consumers better. And that, in turn, provides valuable information about what you can do to better serve them and, by extension, improve your company’s success rate. Try call recording with Global Call Forwarding, or call us at 1 (888) 908 6171 for more information.
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