Challenge
Healthy Stuff is headquartered in the United Kingdom, but they do business in 48 different countries around the world. It can be challenging and expensive for them to communicate with clients in other countries.
Most of their customer interactions take place over live chat and email. There are certain customers, however, who prefer to speak with a representative over the phone. Customers will sometimes call Healthy Stuff to get their results over the phone or to resolve questions.
Purchasing can also be done over the phone. Healthy Stuff finds that having a toll-free or a local number gives potential customers more confidence to make a purchase. This helps build trust and faith in the company.
The previous system that Healthy Stuff used had reliability problems and sometimes the numbers didn’t work. They would need to review call detail records and test the numbers on a regular basis to make sure that the phones worked.
Solutions
We provide Healthy Stuff with a simple-to-use, easily managed phone system that is used by their sales and support teams. They have toll free numbers for Australia and Ireland, as well as a US phone number that forward calls directly to their business phone lines in the United Kingdom.
Results
With the virtual phone numbers that we provide from target countries, Healthy Stuff now has proper phone coverage that they need to communicate effectively with customers around the world. This allows their customers to reach or connect with them easily, irrespective of their location.
Therefore, potential and interested customers feel more confident when making purchases and existing customers can receive the high-level of customer service that they are accustomed to when dealing with Healthy Stuff.
Healthy Stuff plans to continue its global expansion in the coming years.
Global Call Forwarding has provided Healthy Stuff with reliable communication tools they need to manage their international customer base and continue to provide their excellent customer service.
“Fantastic service … it just works. I’ve never had any issues.”
– Cris West, Director of Operations