Want to manage and optimize how your business receives incoming calls? To offer reliable and responsive customer service, you need to be available to your customers — when and where they call. So, it helps if your phone system allows you to change your forward-to number in real-time, adjust routing rules, and create on-call schedules.
Let’s look at what live call routing is and how you can use this communication capability to your business’ benefit.
What is Live Call Routing?
Live call routing is a cloud telephony feature that allows your organization to improve customer support and provide emergency assistance. Route calls and voicemails to on-call responders.
You can use a fixed phone number, either local or toll-free, which will dynamically forward calls and voicemails to on-call responders on duty. The phone number that we provide can be from another country, and you can set incoming calls to route to anywhere in the world.
How Call Routing Works
Live call routing works through our intuitive online control panel.
Administrators can log in to our web portal and make changes to their call schedule settings in real time. Simply create a schedule or choose the advanced routing type that you would like to set up and then enter your destination or on-call phone numbers.
Our live call routing feature is extremely reliable and powered by our reliable global telecommunications network. Thousands of businesses depend on our services to enable their mission critical communications.
We provide support documentation and 24/7/365 live technical support to assist with everything you might need related to live call routing.
Watch a short video on how our call routing feature works.
Key Routing Features
We understand that routing live calls to your on-call responders is crucial to ensuring your business continuity. Each use case is different and thus might require different service features.
The following features are included with our live call routing solution to ensure that no calls go unanswered:
- Global call routing
- Set up rules based on the time of day
- Voicemail and voicemail to email
- Advanced forwarding rules – simultaneous, sequential
- Call tracking
- Escalation layers
All service features can be easily configured in real time through our online control panel. Watch out how you can create custom call flows and routing rules in our IVR manager.
Benefits of Routing Calls in Real Time
The use of live call routing provides a myriad of benefits to businesses of all sizes.
We offer affordable plans starting at $7.95 per month with included minutes. All plans are month-to-month with no long-term contracts. Your business can realize major cost-savings by switching to our live call routing solution compared to contracting services with a legacy telecom company.
Our live call routing solution is fully customizable to suit the needs of your business. All changes can be made through an intuitive online control panel. Add different users and administrators who can manage live call routing settings and access call detail records.
In today’s day and age, businesses need to be reachable 24/7. Whether it is for urgent customer service, internal help desk matters, or distributed sales teams, it’s important to have a phone number that routes to a live person at all times.
Live call routing ensures that no calls go unanswered and that your phone numbers are constantly accessible.
We understand that your business’ communications are critical to the success of your organization.
As a result, we offer 24/7/365 live technical support through phone, live chat, and trouble ticketing. In addition, you will have access to a dedicated account manager and customer success to help you configure your on-call schedules.
How to Get Started?
To get started with our live call routing solution, sign up for a 15-day free trial online or contact our sales team for a live presentation.