With the Zendesk CRM Softphone extension, you can use your Global Call Forwarding Softphone within your Zendesk CRM pages to make and receive phone calls.

  • Make and receive calls to and from leads and contacts
  • Make or receive calls to and from other team members at no additional charge
  • Increase productivity and overall value of the Zendesk CRM application
  • Keep records of all calls made and received from contacts and leads
  • Easily access voicemails and call recordings
  • Enter notes, search leads, and view call history all in place.
Pricing / Activation / Cancelation
  • Integration is accessible with an active service account from Global Call Forwarding
  • 30-day free trial from the date of initial activation for each line
  • $10/month fee per user
  • CRM Integration can be activated and canceled at any time from the account control panel.


How To Get Started
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Service Features

A reliable suite of included and premium features to power your business communications.

IVR/Auto Attendant

Cloud Call Recording

Virtual Voicemail

Call Flow Designer

Time of Day Routing

Geographic Routing

Simultaneous Ringing

Sequential Forwarding

Outbound Calling

Outbound Caller ID

Number Masking

Failover Forwarding

Call Blocking

Local Ringback Tones

Fax to Email

Rollover Minutes

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