Important: This Zendesk CRM extension only works If you are an existing customer of Global Call Forwarding and has activated the option for Zendesk CRM Softphone integration

With the Zendesk CRM Softphone extension you can use your Global Call Forwarding Softphone within your Zendesk CRM pages to make and receive phone calls.

To activate the option for Zendesk CRM Softphone integration follow the steps 1 to 4:

1. Login to your Global Call Forwarding account with your e-mail and password

zoho login

2. On your control panel, in the “services” menu you will see the “integration” option, click on it

zoho scrn2

3. Click on “Integrate“ option corresponding to Zendesk CRM Softphone integration

4. You must choose the PINs (User IDs) you would like to activate the extension and click “Continue”

zendesk scrn4b

Now, each user selected must go to their Zendesk CRM and install the GCF Softphone extension:

1. Go to Zendesk CRM marketplace and install the GCF Softphone – Zendesk extension.

2. Once the credentials are entered, a Global Call Forwarding icon at the top right corner should appear, Click on it. A menu will open your softphone app or simply click on the phone number on every customer’s page to instantly place a call to that number using your softphone extension.

zendesk screen

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Service Features

A reliable suite of included and premium features to power your business communications.

CRM Integrations

IVR/Auto Attendant

Cloud Call Recording

Virtual Voicemail

Call Flow Designer

Call Transcription

Time of Day Routing

Geographic Routing

Simultaneous Ringing

Sequential Forwarding

GCF Softphone

Outbound Calling

Outbound Caller ID

Number Masking

Failover Forwarding

Custom Reports

Call Blocking

Local Ringback Tones

Fax to Email

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