Virtual numbers are telephone numbers programmed to forward free incoming calls to one or more telephone numbers pre-determined by the user.
Virtual numbers remain an excellent option for many businesses looking to improve efficiency while avoiding costly telephone service plans. It helps you to control the way you route incoming calls via the internet, saving you both time and money. Virtual phone numbers have provided large and small businesses an affordable means of communication for customers anywhere in the world.
Subscribers can use their existing phone numbers without the need to purchase and install additional communication hardware. Also, these numbers provide an advanced functionality to both small and large businesses.
Expand your business across the state, country, and internationally with a virtual number! With service providers such as Global Call Forwarding, you can easily get a virtual phone number from anywhere in the world and forward calls to your main business line – it is that simple!
How Virtual Numbers Work
A virtual phone number allows customers to place free incoming calls which are automatically forwarded to the destination(s) you set up. This works exactly like a regular incoming call but the caller is unaware that their call is being forwarded to another destination. A virtual phone number comes with different local area codes and phone numbers where you wish to operate, therefore your business can be reached by customers, clients, or vendors anywhere at the price of a local call.
Let’s say your business is located in Georgia and you wish for your customers and clients to reach you from California. Service providers such as Global Call Forwarding will set you up as a subscriber with a virtual phone number for California which is forwarded to your business phone number in Georgia.
Since a virtual number works through an online call service platform, the number of devices that calls can be forwarded is almost unlimited. You can choose to combine several phone numbers into just one and enable call forwarding to any device of your choice.
Why Use a Virtual Phone Number
Virtual numbers are mostly used by businesses as a way to establish their presence in targeted markets and stay relevant in today’s competitive marketplace.
Here are a few ways why you should use a virtual phone number today:
- Local Presence
Virtual numbers help establish a local presence for your business nationwide and globally. Most customers or clients will feel more relaxed dealing a company or business that has a local number. For example, customers of any product or services in Chicago are more likely to call a local number rather than make a call outside of Chicago. This is basically because people tend to deal with businesses that appear local, which increases your chances of receiving a call from that specific location.
- Provides a Professional Appearance
It gives you a professional image and it makes your business appear bigger and more established regardless of whether you are working from a desk or a garage. This will boost your brand image and awareness by creating instant prestige. With Global Call Forwarding, you get full access to vanity numbers, toll-free numbers, and local numbers. Features that accommodate virtual phone numbers such as customized greetings will enable you to record a professional welcome introduction for customers calling.
- Redirect Calls Conveniently
Important business calls do not have to wait. Using a virtual phone number allows for easy routing of incoming calls so that you can respond to all important business calls in a timely fashion. When you are out of the office, you can choose to answer an incoming call, forward it to a capable employee, or forward the call to the appropriate department. Companies which have employees or representative in another state or area employs the use of virtual phone numbers which is linked to the employee’s existing number for easier accessibility.
Free Service Features Included With Virtual Numbers
Here are a few features that come with our virtual phone numbers service:
- Auto-Attendant Service
Never miss an important call ever again with the auto-attendant service. It enables all incoming calls to pass through an auto-receptionist. You do not have to worry about missing any important calls from clients, customers or vendors when you are busy or out of reach. The auto-attendant answers the call for you.
- Simultaneous/Sequential Ringing
The subscriber can choose to enable incoming calls to ring on multiple phones at the same time or ring down a list of specifically selected numbers they’ve chosen. This allows you never to miss a call and to forward calls to office extensions, sales, customer service, or support.
- Customized Greetings
This allows users to create a welcoming atmosphere for their callers to feel personally connected to their business. You can choose to record your business greeting yourself or use a voice studio to create a professionally recorded greeting for your callers.
- Call Recording – Add On Feature
This additional feature allows users to automatically record incoming calls. It is very simple to set up and navigate. The voicemail feature can be enabled or disabled in just a few clicks. You can also save incoming calls and revisit them anytime you want.
You can view a full list of included features included with virtual numbers here.