VoIP Phone System for the IT Industry

VoIP technology uses the internet to provide high-quality communication pathways between the two parties involved. Companies can use this service to ensure they connect efficiently with their employees and customers, irrespective of their physical location. If your IT company is looking for ways to improve customer service and satisfaction, consider getting a VoIP phone system.

Business VoIP

Before understanding how a VoIP phone system can benefit your IT company, it is important to understand how this service works. Voice over internet protocol (VoIP) is a virtual business telephony solution. It makes it possible for companies to maintain virtual connections with their employees and customers. Whether it is by extending services into neighboring countries or states or by creating virtual offices.

How does it work? A VoIP phone system converts and digitizes voice signals to send them over an IP network. This enables users to convert any device into a business phone and make calls from it. Furthermore, they can remain accessible from anywhere in the world, as long as they are connected to the internet. VoIP for business gives enterprises an opportunity to maintain strong customer relationships through high call quality and advanced technology.

Features Associated with VoIP

Because a VoIP phone system works alongside the internet, it can give you access to virtual communication tools and features such as:

Call recording software
SMS plans
Call distribution tools
Outbound calling
Virtual numbers — local, international, toll free (1800 numbers and vanity) numbers
Outbound calling (customizable caller ID)
Interactive voice response (IVR)
Private branch exchange (PBX)
Unlimited extensions
Callback options

Such tools can help a company organize the way it handles its incoming and outgoing call volume so that it can provide better customer service. Global Call Forwarding can help you get these services and other premium services with a virtual phone number plan.

IT Companies That Can Benefit From VoIP

Any IT or data service company that wants to provide enhanced customer service and client success should consider investing in a VoIP phone system. These companies include: