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About: Meryl D'Sa-Wilson
Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.
Posts by Meryl D'Sa-Wilson:
6 Ways to Automate Customer Service in 2026
Automating business processing is the best thing that has happened to companies struggling with completing projects and conducting professional customer service. Use virtual communication tools to automate customer service in …Read More »
23 Incredible Customer Service Tips for 2026 [Updated]
Providing good customer service is key to the successful running of any business. Customers are what drives a business and therefore if you are not focusing on providing excellent service, …Read More »
What is Call Center Quality Assurance
The process of call center quality assurance ensures that the results of your customer service practices match your desired outcome. Because you want to provide exemplary customer service, you must …Read More »
Softphone vs. Desk Phone: 6 Reasons to Use a Softphone
A softphone has all the functions and features of a desk phone, except it works on any device of your choice and in any location. Softphones provide flexibility and mobility …Read More »
Building a Robust Customer-First Strategy for 2026
A customer-first strategy can help your business enhance customer experience, increase customer retention, and boost employee productivity. An effective strategy is designed to focus on the customer and develop strong …Read More »
How Much Does a Call Recording Service Cost?
Investing in a call recording service can be overwhelming if you don’t know where to start or what to look for. Here we discuss what such a service entails and …Read More »
Australia Toll Free Numbers: Comparing the 3 Top Providers
Need Australia toll free numbers for your business? Here we compare three of the top Australia business phone service providers so that you can make an informed decision. Top Providers: …Read More »
Understanding 0800 and 0808 Freephone Numbers in the UK
Whether you run a business in the UK or are looking to expand there, you will come in contact with 0800 and 0808 UK freephone numbers. In this article, we …Read More »
12 Best Call Recording Services [2026]
Choosing a call recording service for your business can be tricky. There are many options available with varying prices and additional features. Here we make a note of the 12 …Read More »