Cloud IVR Solutions For Your Business
Advanced IVR offers many solutions to streamline your business’ call process and improve caller experience. Let’s review some solutions cloud IVR provides for small businesses:
- Never Miss Another Call with an IVR System – Cloud IVR automatically answers every incoming call immediately with a personalized greeting, even if you have a high call volume. This helps establish a professional and reliable business communication system.
- Customizable Menu Options – Adapt your automated system to the needs of your business and consumers. Our service enables you to build an effective cloud IVR system with personalized menu options from scratch. A customizable menu not only provides a unique caller experience, but also a structured service.
- Self-Service – A smart, automated system allows customers to complete simple tasks or access information, without talking to an agent. Self-service options provide immediate service to your consumers at any time. This capability reduces hold times and your employee’s workload.
- Call Forwarding – Forward calls to the correct agent or department, locally and internationally. Call forwarding with cloud IVR eliminates the possibility of consumers being transferred from department to department. Ultimately, it decreases customer frustration and boosts efficiency across all your teams.
- Routing Capabilities – Help your teams stay connected with customers no matter the location, time of day, or workload volume. We provide numerous call routing strategies available for all your business needs with our IVR system. Call routing helps sustain business continuity and reduces call abandonment rates.
- Flexible Service – Provide round-the-clock, international service and manage your phone system from anywhere in the world with small business IVR. With self-service and routing capabilities, your business is always accessible. This way, you never lose out on new business opportunities!