Travel and Tourism Companies that Can Use IVR
Any travel and tourism agency that is looking to establish themselves as a professional business and that wants to improve caller experience can use an IVR system to do so. Some of these services include:
- Travel agents and agencies
- Online travel agencies (OTAs)
- Tourism companies: guides and tours
- Hotels, timeshares, resorts
- Transport services: air, road, rail, water services
- Ecotourism-focused business
- Educational tourism services
- Medical tourism
- Business travel services
- Cruises
- Tourist information
- Nature, recreational, and theme parks
With such an automated system, callers can get the assistance they need quickly without having to be on hold for long periods to talk to an agent.
Consider IVR for Your Travel or Tourism Business
IVR is mostly used to handle inbound calls efficiently and increase first call resolution rates — that is, callers’ issues are resolved on the first call itself. With this service, you can quickly redirect calls depending on language or location preferences. Furthermore, the system also identifies what department is needed and directs the call to the appropriate agent instead of having the call bounced around. Some ways your company can use an IVR system include:
- Greeting callers
- Providing basic company information
- Providing information in different languages
- Redirecting calls based on location
- Transferring calls to the right department
- Highlighting new promotions
- Helping callers when agents are busy
- Processing payments and renewals
- Registering complaints
- Collecting feedback
- Providing after-hours customer service.
Most virtual phone service providers, like Global Call Forwarding, will offer you a customizable system. Here you can design the system as you want to better serve your customers. The purpose of such a system is to vastly improve how callers interact with your business and increase customer satisfaction rates.