Customer engagement has become an important aspect of how businesses operate in today’s highly connected digital ecosystem. Because of the different touch points available in the marketplace, such as social media, email, and websites, consumers also expect this type of engagement to extend to telephone calls. And one of the best ways to make this possible is to provide an international toll free service (ITFS) for your company, so your customers can get in touch with you as easily as getting online without having to worry about paying for the call while delivering multiple benefits to your business.

 

Is International Toll Free Service Necessary?

The answer is yes. It doesn’t matter whether you’re a local, national or international business, having a toll-free number gives your customers a good impression about your company, and the perception you are doing all you can to make it easier for them to get in touch with you. And because today’s technology makes it that much easier to get an international toll free service (ITFS), you can make your business accessible to local customers around the world.

Delivering Better Customer Service with International Toll Free Service

Delivering better customer service has become today’s biggest differentiator for companies. Price is still a major consideration, but globalization has lowered the price point of products and services to such an extent, there’s really not that much difference. However, if you provide a superior customer service, it is one of the best ways to differentiate your business from the competition. With an international toll free service (ITFS), you are giving your customers yet another option on how they can get in touch with you without any worries.

Portability and Presence

An international toll free service (ITFS) gives your business the portability and presence it needs in order to compete with local companies around the world. The portability a toll-free number provides gives your business the ability to change location as you grow without ever having to worry about your availability to your customers locally or internationally. You will no longer be restricted by the limitations of geography. This means you will always have a local presence, and the market you’re trying to target will have access to your company at all times.

Features and Reliability

Getting an international toll free service (ITFS) is a step in the right direction to make yourself more available, but if the service provider doesn’t offer the features that are essential to ensure you will always be reached, it kind of defeats the purpose. The toll free number you purchase must come with the calling, messaging, connecting and recording features that a business needs today. In addition to these features, reliability is just as important, because if the right infrastructure is not in place, your callers may get disconnected or not be able to reach you.

Global Call Forwarding provides a wide range of features for your international toll free service (ITFS) so you and your company representatives will always be available when your customers call, day or night. This includes, advanced call forwarding, live call transfer, call recording, time of day routing, call blocking and much more.
In addition to these features, Global Call Forwarding provides more than two decades of telecom experience to deliver the reliability that is needed to always stay connected. The company uses the proven and reliable network infrastructure of Tier 1 carriers with high availability along with 24/7 technical support for your international toll free service (ITFS). If you happen to have a problem, you can contact the company using a toll-free number or open a service ticket through your online control panel.

Online Account Management

Once you get your international toll free service (ITFS), Global Call Forwarding provides you with an account management platform that lets you customize and monitor your number anytime day or night from any connected computing device. The Customer Control Panel lets you change the settings of your account by adding more services, modifying the advanced features to better suit the calling needs of your customers, changing your rings to numbers, set up call forwarding preferences and more.

You can also view the date, time, phone number, and duration of your callers so you can customize your international toll free service (ITFS) with more precision and accuracy to better manage your costs without diminishing your availability. The Customer Control Panel lets you view up-to-date invoices to see how your investment is paying off. And because Global Call Forwarding doesn’t lock you in into any contracts, you can cancel or amend your service anytime to upgrade or temporarily lower the number of options until your business picks up again.

Flexibility

The available technology in today’s digital ecosystem has introduced a level of flexibility that allows businesses of almost any size to access products and services which would’ve been almost impossible not that long ago. With that in mind, Global Call Forwarding has implemented a system in which your international toll free service (ITFS) can be activated quickly with multiple free advanced features, the reliability of Tier 1 network infrastructure with 100 percent satisfaction guarantee, and an account management platform that lets you manage and customize your account as needed with 24/7 live customer support.