In this guide, you can explore 1800 numbers for business and how it can enhance your business and make it more productive. Continue reading or choose the section that’s most relevant to you.
What is a 1800 Number?
1800 numbers are toll free numbers that provide a free and convenient way for individuals to call a company. You’ll notice that many large and established corporations and businesses have 1800 numbers as their contact numbers. Giving your callers a free and reliable way to connect with you is a good way to encourage them to make the call, whether it is for customer service purposes or to request product information. Once you have them on the phone, you will have a better chance to sell your services to them than if there were no contact at all.
Toll free numbers have a distinct three-digit code at the beginning, and 1800 is one such code. In fact, 1800 is the original toll free number. Since the code was originated, we have since added 888, 866, 855, 844, and 833 numbers as well.
Virtual numbers route calls over the internet as opposed to traditional phone lines, making them digitally-accessible. And this makes them significantly cheaper to use. Additionally, your business can make calls from any location and through any device: smartphone, landline, tablet, etc. Major corporations, customer service companies, and call centers have a high demand for such numbers because of their affordability.
Attract Attention with Vanity Numbers
Vanity numbers are a creative use of 1800 numbers. These numbers use patterns, repetitions, and letters to grab viewer attention. Popular examples include 1-800-TAXICAB or 1-800-CALL-LEO. You can also use repetition to make the numbers more memorable such as 1-800-242-2422 or 1-800-000-0000. The point of vanity 1800 numbers is to make your number attractive and easy to remember while also providing callers a free way to call you. These vanity numbers are a great marketing tool as they will capture more attention than a regular number.
1800 Numbers for Business
From small businesses to large corporations, each business focuses on customer interaction and support in some way or another. And so, irrespective of a company’s size or what industry it falls under, it can make use of 1800 numbers to stay connected with prospects.
Businesses that can Benefit from 1800 Numbers
Any business that offers customer support and care services can benefit from having a toll free number. If a business thrives on client interaction and relations, they can use 1800 numbers to support call volumes and encourage calls from new and current customers. Here are some of the markets that can benefit from toll free numbers.
- Financial services
- Marketing and advertising services
- Customer support and success teams
- Call centers and answering services
- Lead generation services
- Customer and appointment setting services
- Travel and tourism companies
- Hotels, timeshares, and resorts
- IT and data services
- Software and tech companies
- Pharmaceutical services
- Insurance and claim management
- Therapy and rehabilitation
Advantages of Having a Toll Free Number
Getting a 1800 toll free number for your business can greatly impact the way customers view your business and it can increase brand awareness. Here are some advantages of having a 1800 number as your contact number.
Toll free numbers are generally associated with large, international enterprises. Having a 1800 number will help solidify your professional image and demonstrate that your business values customer interaction. When customers and interested prospects connect with your business, they will appreciate the free channel of communication as well as the care and support you offer. That further builds trust and credibility, which is essential to the successful running of any business.
By using a toll free virtual number, you are not only providing callers an inexpensive mode of contact, but also saving money yourself. Virtual lines working with a voice over internet protocol (VoIP) phone system are much cheaper to use than traditional phone lines. And they come with advanced features and services that improve your internal and external communications.
A Phenomenal Marketing Tool
1800 numbers by themselves have quite the reputation. However, you can use your number as a vanity number by inserting letters or patterns to make it more memorable. This can help with your marketing efforts as you are now providing a number that is easy to remember and free to call.
Call Tracking Capabilities
What many business owners don’t know is that virtual numbers such as 1800 numbers can be very helpful with call tracking. You can purchase a variety of toll free numbers and advertise them on different platforms such as social media, billboards in different cities, emails, etc. Then when calls come in, you can identify where your marketing efforts are performing well and which areas need more work. You will also be able to understand your target audience’s preferences and behaviors. To learn more about call tracking and virtual numbers, read our article.
Support During Crisis and Emergencies
Toll free numbers are the best phone solution for emergency or crisis hotlines. This is because they are free and convenient to call and they encourage callers to dial the number. You’ll notice that most emergency hotlines are toll free or 1800 numbers.
Features that Enhance Communications
Because 1800 numbers route calls over the internet, they give you access to a host of virtual communication tools. Cloud-based phone service providers like Global Call Forwarding offer a variety of services and features that can improve your office communication system. These services add to your company’s overall professional image and elevate caller experience. Here, we will briefly look at the key services and features offered by most providers.
Call Forwarding: Forward calls to a number or device of your choice using international toll free forwarding service. This means that you are not charged long-distance calling fees. You only pay what you subscribe to with your provider. Furthermore, you can forward calls to multiple lines, which is more flexible than a traditional phone line.
Advanced Interactive Voice Response (IVR): An IVR system is an automated voice system that answers incoming calls and interacts with callers through menu options. It identifies the purpose of the call and directs callers to the appropriate employee or department.
Outbound Calling: Supports your outbound calling strategy by helping you make local and international calls at reasonable rates. Additionally, you can customize your caller ID to display specific local or toll free numbers to match the area code of the country or city you are calling.
Call Recording: Use call recording software to record incoming and outgoing calls. These recordings can study employee performance, comply with regulations, study customer behavior, and more.
Call Transfer: Transfer calls manually to different departments and employees. The account owner controls this through a pre-programmed digit sequence.
Customized Greeting: Create and include customized greetings. You can provide information about the business, important updates and promotions, operating hours, etc.
Failover Forwarding: This is an automated system that directs incoming calls to numbers in a predetermined line, if the first line is unavailable. This ensures that the call is answered by another agent if the first one is busy.
Fax, SMS, Voicemail to Email: Receive faxes, SMS (instant messages), and voicemails in your email.
Local Ringback Tones: The sound heard by callers when the destination (local) phone is ringing. This further establishes your business as a local one.
Simultaneous Calling: Incoming calls ring simultaneously on multiple phones. Again, this ensures no call goes unanswered.
Time of Day Routing: Forwards calls to assigned numbers or lines during specific times of the day. This is useful for businesses that have multiple offices spread across different time zones.
CallMe Click: This is a website feature that enables visitors to fill a form with their contact information and receive a call immediately from your business.
Unlimited Extensions: Multiple extensions can be spread across different departments and job positions to aid convenient organizing of calls.
Rollover Minutes: Accumulate unused minutes and use them at a later time.
Offer Reliable Customer Service and Increase Customer Satisfaction
Customer service is important to maintain good relations with new and recurring clients. As a business owner, it is your responsibility to ensure you and your employees are doing everything possible to attract new prospects and take care of the ones you have won over. Business doesn’t end at making a sale. And so, customer care and satisfaction are key components that will make your business profitable long-term. To learn more about 1800 numbers and how Global Call Forwarding can help you, call us at 1 (888) 908 6171 or talk to an expert today.