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Home » What is Call Forwarding?

What is Call Forwarding?

call forwarding

As any growing business knows, establishing good communication with its customers and clients can be a major determining factor in its long-term viability. Whether it is to coordinate operations, close sales, or answer the fluctuating volume of customers on a timely basis, being accessible over the phone is mandatory for success. How can businesses do this? The answer is call forwarding, a cost-effective service to improve your business’ communications.

In this article, we’ll take a look at what call forwarding is, its benefits, how it works, and some examples to understand its value for your organization.

What is Call Forwarding?

Simply put, forwarding call allows you to route incoming calls to a destination phone number of your choosing. This can be an alternate phone number in the same location (i.e. landline) or it may be forwarded to another number anywhere in the world.

How Does Call Forwarding Work?

By purchasing a virtual phone number from a subscription-based service provider, users can choose from a selection of local and/ or toll-free numbers around the world to meet their needs, whether that is to solve B2B issues or route calls to establish a new point of contact (if you’re on vacation, for example). After being activated, incoming calls to the virtual phone number are automatically redirected to the rerouted number of your choice. Some of the more popular destinations for call forwarding include landlines, call centers, and mobile phones. By forwarding calls, you can essentially make your business accessible around the clock, 24/7.

Call Forwarding for Businesses

There are a number of benefits when it comes to applying call forwarding via virtual phone number to your business.

  • You don’t have to establish a brick-and-mortar presence in new targeted markets. With adequate advertising and promotion, callers will assume that your business has an office in their city. Many businesses don’t require having a dedicated office to run, so this approach can drastically reduce overheads that normally prevent a business’ expansion.
  • A virtual phone number is a cost-effective alternative to employing additional staff and securing a lease. If you find that your business hasn’t gained traction in that potential market, it’s not a big deal. Call forwarding services can be canceled in minutes, which is much less complicated than having to close a physical office and letting staff go.
  • Forwarding calls creates a seamless integration into your current business model. There’s no need to train new staff with complicated software or shell out funds for expensive hardware to handle call-forwarding capabilities. Instead, a service provider like Global Call Forwarding offers easy-to-use software with an intuitive dashboard that can be used with any device that you normally use in your business’ operations.

How to Get and Setup Call Forwarding with Your Virtual Number?

You can get call forwarding when you purchase any virtual phone number from Global Call Forwarding. Simply head to our website, enter the necessary information for the number you need, and follow the prompts.

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Examples of Call Forwarding & How it Works

Virtual numbers are available for over 160 locations worldwide, allowing callers to place calls to local numbers. Those numbers can belong to anyone, located anywhere in the world, because once the call to the number is placed, it is automatically forwarded to the “destination number” of the subscriber.

The best way to understand what call forwarding is and how it works is through a real-life example:

Suppose you have decided to expand your East Coast-based business to West Coast hubs like Los Angeles, Portland, and Seattle. You purchase a virtual phone number for each of the markets and forward calls to your call center based in Florida. Each of the numbers has an area code that matches each hub: LA → 213, Portland → 503, and Seattle → 206, respectively.
Once each virtual phone number is advertised in each market, customers and clients call their respective number, which is answered in Florida. However, those customers aren’t aware that their calls are being forwarded. Instead, your business appears to have a local presence without the many expenses that come with establishing a brick-and-mortar presence. This allows your business to operate from remote locations with a local touch.

How Can Call Forwarding Help with the International Market?

Call forwarding also allows you to grow your business in a new country in a similar fashion. By using an international virtual phone number, you can establish your organization’s presence in a new country. Imagine you have a US-based business that is looking to expand into lucrative new markets, like Dubai. By advertising your virtual phone number (+971 followed by 7 digits for Dubai), Emiratis can contact your business with the understanding that your business has a presence in the United Arab Emirates, where the calls are forwarded to your sales team in the United States.

What is Forwarding and Why Do You Need it?

How forwarding calls works is really easy to understand when you grasp the concept of virtual numbers, and how they operate. For those doing business across different countries, or traveling internationally for business, they are one of the best and most affordable ways to communicate with associates and clientele.

Closing: Use Call Forwarding to Enhance Your Business Communications

Call forwarding is an exceptional tool for businesses and it is clear why so many businesses use it to enhance communications. It is very simple, affordable, and convenient while offering great efficiency. To purchase virtual phone numbers with forwarding capabilities for your business, head to Global Call Forwarding today.

F A Q | What is Call Forwarding

Call forwarding enables incoming calls to be forwarded or routed to a different destination. This means you can receive work calls made to your business phone number on your home phone, smartphone, or route them to remote workers.

Yes, you can use international call forwarding service to forward calls to your office in a different country(ies) as needed.

You can forward calls based on a few different routing strategies such as time-based routing, location-based routing, or skill-based routing. These strategies forward calls based on rules to ensure maximum efficiency.

Global Call Forwarding offers a call forwarding feature with each of our virtual phone number plans. You can learn more on our website or contact us!

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