More and more businesses are adopting cloud phone systems for more flexibility and mobility. Cloud phone services, powered by VoIP and SIP, bring you high-quality voice that is manageable from any location and device.
Here, we’ll look specifically at SIP termination services and why you should upgrade your phone system with SIP trunks.
Understanding VoIP and SIP Termination
Before we get started, let’s quickly recap the basics of SIP. Session Initiation Protocol (SIP) is a signaling protocol typically used to transmit voice and other unified communications via an internet connection. VoIP systems use SIP to send voice calls from one destination (your business) to another (customers). The only requirement is that your VoIP system remains connected to the internet.
To understand how SIP trunking works, we’ll go over:
- What is SIP Origination?
- What is SIP Termination + Benefits?
- How to Identify the Right SIP Termination Provider?
Let’s start by understanding what these terms mean.
What is SIP Origination?
SIP origination — like voice origination — refers to the process of handling an originating call and successfully delivering it to the destination.
In the case of a business, the originating call is an incoming call, while the destination it will be delivered to is your company. Your global SIP provider receives incoming calls made to your phone number and then routes them to your system without any interruptions.
What is SIP Termination?
SIP termination is the process of sending phone calls from one provider (usually a SIP trunking provider) to another PSTN or VoIP provider.
In this case, you use SIP trunks to initiate and make outbound calls to customers wherever they are located. SIP termination comes with standard VoIP and SIP trunking features such as outbound calling, advanced routing, caller ID management, and more.
But what is SIP trunking, and how does it fit within your business phone system?
SIP trunking is a cloud phone service that initiates and transmits voice messages from one destination to another. You simply plug these virtual SIP trunks into your existing PBX or traditional phone setup.
SIP then adds high-quality VoIP capabilities to your phone system so that you can make and receive calls from any location and device. It also enables you to use advanced communication features as mentioned above.
Related: What is VoIP Termination and Why Do You Need it?
Benefits of SIP Termination: Capabilities and Flexibilities
So, why does your business need to consider SIP termination as a part of your phone system?
From small businesses to large corporations, voice termination is a major part of providing proactive customer service and sales support. Your business requires a cost-effective and reliable way to connect with customers and prospects wherever they are located. So, you need a phone service that supports your team’s communication requirements.
Here’s what makes SIP termination, along with SIP trunking, a cost-effective and reliable business phone solution:
- Cost-effective for local and long-distance communication
- Competitive international calling rates
- High deliverability and crystal clear audio quality
- Large inventory of local, toll-free, and international phone numbers to choose from
- Access to call management and advanced routing features
- Eliminate the need for traditional PSTN or legacy phone systems
- Low cost of additional hardware and maintenance
- Added flexibility with access from any location or device
How to Identify the Right SIP Termination Provider?
While there are multiple SIP trunk providers out there, not all offer the same level of quality. So, it is important to take the time to understand which provider is a good fit for your needs.
When choosing the right SIP termination provider for your business, consider the following:
Look at different global SIP trunk providers. Understand the scope of their service and features. Ask about network availability, reliability, and what makes them offer uninterrupted services.
Compare providers based on pricing, plan capabilities, features, customer support availability, and so on. Look through customer reviews and case studies to see what current customers are saying about the service.
3. Reach Out
Contact sales to understand how they can help support your business’s specific needs. If you have a requirement or need that the business does not advertise, ask if they have any flexible or customizable solutions. Some businesses may be able to accommodate your request.
Finally, ask if they offer a free trial, so you can test the service and experience the quality for yourself.
Related: 10 Best USA SIP Trunk Providers
SIP Trunking with Global Call Forwarding
Global Call Forwarding proudly offers carrier-grade global voice service, including SIP termination. You can use our SIP trunking solution to expand your business’ reach in various countries around the world, and take advantage of our selection of call management features.
Want to learn more? Chat with our experts today!