Medical and healthcare services often deal with important and sensitive patient information, whether in-person or through phone conversations. Use call recording software to maintain HIPPA and MIPPA compliance and protect your service from liabilities or false claims.
Record Business Calls with Call Recording Software
When you’re dealing with important information and processes like a medical service often is, it becomes increasingly necessary to protect the information being shared. A call recording software helps you record, document, and store such conversations which not only supports HIPPA compliance but also ensures that you have records of transactions and interactions.
So, how do you record business calls? You can do so by purchasing a recording device or getting a call recordin software from a cloud-based phone service provider like Global Call Forwarding. We offer the service to our subscribers for a small additional fee that lets them record up to 100% of incoming and outgoing calls. Additionally, these recordings can be stored for up to 6 years.
Which Healthcare Services Can Benefit from Call Recording?
Here’s a list of common medical and healthcare services that can profit from a call recording software:
Whether your healthcare service is a start-up or a small business or a large corporation with multiple offices, you can use call recording to keep track of callers and offer better service.
What Can Your Healthcare Service Achieve with Call Recording?
Whether you subscribe to a medical answering service or handle calls in-house, a call recording software can be used to document calls and record important customer information. Your healthcare service should invest in call recording to:
Provide information to medical professionals and clients
Clinical trial screening
Conduct performance analysis
Review recordings as part of training new employees
Protect against liabilities
Document therapy and advice offered through phone conversations
Record transactions and payments
Medical and healthcare services are busy atmospheres. And so, it is not always conducive to take notes (by hand or typing into your CRM) while on a call. This can, at times, lead to miscommunication or missing important details. Call recording can reduce liability by increasing accuracy by documenting and storing calls.
Call Recording with Global Call Forwarding
You can alleviate these issues by adding Call Recording to your business phone service with Global Call Forwarding for a small additional fee. Start by following these steps:
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Regulations Regarding Recording Calls
Businesses and services using call recording software need to adhere to certain regulations placed by organizations. Recording laws differ depending on where your business and customers are located. Therefore, ensure that you are aware of the different local, state, and federal requirements. For example, in the states of California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington, it is required that you get verbal or written consent from both parties on the call.
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Protection for You and Your Customer
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