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Call Recording for Healthcare Services


Medical and healthcare services often deal with important and sensitive patient information, whether in-person or through phone conversations. Use call recording software to maintain HIPPA and MIPPA compliance and protect your service from liabilities or false claims.

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call recording for healthcare services

Record Business Calls with Call Recording Software

When you’re dealing with important information and processes like a medical service often is, it becomes increasingly necessary to protect the information being shared. A call recording software helps you record, document, and store such conversations which not only supports HIPPA compliance but also ensures that you have records of transactions and interactions.

So, how do you record business calls? You can do so by purchasing a recording device or getting a call recordin software from a cloud-based phone service provider like Global Call Forwarding. We offer the service to our subscribers for a small additional fee that lets them record up to 100% of incoming and outgoing calls. Additionally, these recordings can be stored for up to 6 years.


Which Healthcare Services Can Benefit from Call Recording?

Here’s a list of common medical and healthcare services that can profit from a call recording software:

healthcare call recording

  • Clinics
  • Dental practices
  • Care centers
  • Hospitals
  • Insurance and claim management
  • Patient care and wellness
  • Online and virtual patient care
  • Therapy and rehabilitation
  • Mainline, established pharma companies
  • Pharmaceutical companies
  • Corporations focused on research and development
  • Clinical trials
  • Medical services centers

Whether your healthcare service is a start-up or a small business or a large corporation with multiple offices, you can use call recording to keep track of callers and offer better service.

 

What Can Your Healthcare Service Achieve with Call Recording?

Whether you subscribe to a medical answering service or handle calls in-house, a call recording software can be used to document calls and record important customer information. Your healthcare service should invest in call recording to:

  • Handle and record new patient information
  • Schedule appointments
  • Ensure HIPAA and MIPPA compliance
  • Provide information to medical professionals and clients
  • Clinical trial screening
  • Reduce errors
  • Conduct performance analysis
  • Review recordings as part of training new employees
  • Protect against liabilities
  • Collect feedback
  • Document therapy and advice offered through phone conversations
  • Record transactions and payments

Medical and healthcare services are busy atmospheres. And so, it is not always conducive to take notes (by hand or typing into your CRM) while on a call. This can, at times, lead to miscommunication or missing important details. Call recording can reduce liability by increasing accuracy by documenting and storing calls.

call recording for healthcare

Call Recording with Global Call Forwarding

You can alleviate these issues by adding Call Recording to your business phone service with Global Call Forwarding for a small additional fee. Start by following these steps:
  1. Visit our homepage.
  2. Sign up for a new business number or port an existing one.
  3. Next, select Call Recording from the additional benefits offered.
  4. Complete your payment.
  5. Receive confirmation from our customer support team.
  6. Start recording!
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Regulations Regarding Recording Calls

Businesses and services using call recording software need to adhere to certain regulations placed by organizations. Recording laws differ depending on where your business and customers are located. Therefore, ensure that you are aware of the different local, state, and federal requirements. For example, in the states of California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington, it is required that you get verbal or written consent from both parties on the call.

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Protection for You and Your Customer

Protect your business from liability and fraud. Keep sensitive information safe and secure. And, in turn, build your customers’ confidence and trust in your service. Improve customer relations with a reliable phone service that offers you the right tools and features. Want to learn more? Call us at 1 (888) 908 6171 or talk to our experts.
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