For any company, it is extremely important to build strong communication channels between potential customers and the company. A business phone number is one such reliable source. Here we will look at what business numbers are, the different types available, and how to decide what number is right for your company.
What is a Business Telephone Number?
A business phone number is a telephone number customers use to contact your company. You can get a traditional or virtual business phone number. The difference is that virtual business numbers enable you to make and receive calls over the internet as opposed to traditional phone lines. This way, you are not limited to one location — such as your office — to make and answer calls.
Virtual business numbers let you convert any device — computer, desk phone, desktop, smartphone, etc. into a business phone system. With these numbers, you can stay connected and accessible no matter where you are.
Such cloud-based phone systems provide small-large businesses with a variety of benefits. For example, you can get different types of business telephone numbers. And along with that, you can access virtual communication tools and call center-like services that can help your team improve the way it interacts with callers.
What Are the Different Types of Business Phone Numbers?
Virtual phone number providers like Global Call Forwarding can offer you a variety of business phone numbers to choose from. However, what type of number you need depends on what you are trying to achieve with your business. Below are the virtual business numbers that we offer:
1. Local Phone Numbers
Local phone numbers can help your company connect with local clients in a particular city, state, or region. These numbers are generally assigned an area code that precedes the numbers. Customers calling these numbers pay regular local calling charges. Plus it establishes your company as a local one, making customers more comfortable to connect with you.
2. Toll Free Numbers
Toll free numbers are used by businesses of all types and sizes for a simple reason: they increase incoming call volumes. These numbers are telephone numbers with a distinct 3-digit code at the beginning such as 800, 888, 877, etc. Calling a toll free number is free for customers, making it a highly convenient calling option. Improve credibility and make your business accessible to more clients with a 1800 toll free number.
3. International Toll Free Numbers (ITFN)
Each country across the world has a set of toll free prefixes and numbers. Virtual phone service providers can help you get toll free numbers for international countries, which is an international toll free number, allowing you to have incoming calls forwarded to a number or line you desire using a call forwarding service. This way, you can enter your business into international markets and provide customer support to individuals using your products and services in those areas.
These customers do not have to pay for calling your business. And since calls are forwarded over the internet, the international calling rates are heavily reduced.
4. Universal International Freephone Numbers (UIFN)
A UIFN is a singular toll free number that can be accessed by 45 countries across the world. Customers and contacts in these countries can call your UIFN business phone number for free. However, there are certain restrictions and dialing codes to take into consideration. Furthermore, unless you are conducting business in all these countries, a UIFN can prove more expensive than useful.
These countries include: Argentina, Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Macau, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Singapore, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, and Uruguay.
5. Vanity Numbers
Vanity numbers are business telephone numbers with patterns, repetitions, or letters inserted to make them more memorable. Some examples are 1-800-FLOWERS, 1-800-FLA-BLUE, 888-455-4555, and so on. These numbers attract more attention and are easier to remember, keeping them in your target audience’s mind for longer.
Business Phone Features
When you purchase a business phone number from Global Call Forwarding, you gain access to an array of communication features that help increase productivity, streamline workflow, and build better customer relations. These are some of the top features and services we offer:
Multiple Call Forwarding Options
Forward and reroute incoming calls to different destinations based on your needs. You can have calls routed to your smartphone or home office. Additionally, with our Time of the Day Routing feature, you can even have calls forwarded to a different office location or remote employees in another time zone during off-hours or certain times of the day and maintain 24/7 customer support.
Interactive Voice Response (IVR System)
An automated IVR system answers calls, identifies the purpose of the call, and assists the caller. The system can do so by transferring the call to the right department or right agent or by providing self-service options for the callers to complete themselves. The IVR system can even provide basic information about the company and answers to common questions or concerns without getting an agent involved. This helps with freeing agents or employees up for more complicated calls. Learn how to design a customer-friendly IVR system here.
Call Recording Software
Record business calls to improve quality assurance by identifying successful and unsuccessful interactions. Train your employees with past recordings and use their recordings as a performance analysis tool.
Our outbound calling service comes well-equipped to support your local and international calling needs. Use our web dialer and customize your caller ID when calling long-distance and international clients and display a purchased local or toll free number instead.
Customized Greetings and Voicemail Message
Create customized greetings and messages for your callers so they have a personalized experience when interacting with your business phone system.
Click here for a list of all our features and services.
Get a Business Phone System Designed for Your Needs
With Global Call Forwarding, you get a business phone service equipped with all the tools you need to communicate efficiently internally and externally. Get a business phone number with us today and start building a reliable business communication system for your company. Still have questions? Speak with an expert at 1 (888) 908 6171.