How to Gain Voice Continuity?
There are a few different ways to ensure your business can continue communicating with customers and vendors:
- Set up backup equipment and hardware that activates when the primary fails.
- Create secondary call groups and automatically forward calls to them when the first team or destination is inactive.
- Use a high-availability cloud phone service provider with multiple layers of redundancy to route calls through different channels to maintain voice continuity.
Ideally, you have multiple backup and failover systems in place. But this can prove expensive if you are not looking in the right place. You’ll need to work closely with your IT and operations teams to understand the best way to build redundancy and voice continuity into your phone system.