Outbound Call Center Solution

Connect with your global customers and prospects from any location or device.

Modernize your Outreach Efforts with Outbound Call Center Solutions

An outbound call is an outgoing voice call that your team initiates by dialing a third-party phone number (typically belonging to a customer or prospect). With our outbound call center solution, these high-quality voice calls reach their proper destination using VoIP technology. This means your outbound calls travel through an internet connection, allowing you to contact consumers from any location or device.

Outbound Calling Key Features

Our outbound call center solution offers access to a variety of advanced call management features that help you improve the functionality of your business phone system. Here are some of our top outbound features:

Caller ID Management – Customize your outgoing caller ID by hiding it or displaying another number to increase response rates when calling customers in other regions.
GCF Softphone – Download our softphone to any IP-enabled device to start making and receiving calls from any device or location.
Hosted Call Recording – Record and playback all your business phone calls for training, quality assurance, and liability purposes.

What Are the Benefits of an Outbound Call Center Solution?

Save on calling costs
Say goodbye to costly long-distance and international calling rates, as this solution uses the internet to deliver calls instead of traditional landlines.

Support remote and distributed teams
Connect local, global, and remote teams through one centralized hub for communication accessible from any device or location. Collaborate between teams with in-network calling.

Increase call responsive rates
Using caller ID management tools, you can increase connection rates by modifying your outbound caller ID to a number your customers recognize and expect.

Experience higher call quality
Since this outbound call center solution transmits calls over virtual pathways, your calls travel faster while delivering a clearer, higher-quality sound.

Easy to set up
No clunky hardware or complicated setup required to power our outbound call center solution. Simply download the GCF softphone and start placing calls.

Scale to meet your needs
Add and remove lines and users to meet your growing needs – without completely altering your system or plan.

How Can Your Business Use Outbound Calling?

Businesses and call centers of all sizes and types typically use this service for sales and outreach purposes. Here are some different ways you can use our outbound call center solution:

Generate quality leads to drive conversions and grow your customer base.
Ensure customer success by anticipating possible roadblocks and proactively providing assistance.
Gather customer feedback and surveys to help improve your service and customer experience.
Onboard new customers to educate and familiarize them with your product.
Foster brand awareness to increase your brand’s recognition and customer trust.
Conduct market research to identify target audience and segments in order to serve them better.
Schedule and remind customers of upcoming appointments.
Reach out to abandoned carts in order to learn why the customer didn’t complete the check-out process and offer them an incentive to do so.

Get Outbound Call Center Solutions with Global Call Forwarding

Global Call Forwarding offers a reliable and high-quality outbound call center solution, allowing businesses to make high-volume outbound calls using a cloud phone number.

To get started, simply sign up for one of our outbound calling plans and select a country-specific cloud phone number for your caller ID. We offer fast number provisioning, so you don’t have to wait long for your service to activate.

Sign up today or speak with one of our experts at +1 (561) 908-6171 to learn more about our outbound call center solution. We’re here to help!