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Mobile vs Local Phone Numbers

So, you’re in the market for a new business number and your service provider is throwing terms like “local access number,” “SMS-enabled mobile number” and whatnot at you. How do you decide what is the best option for your company when you do not even understand the different options available? Let us help. Here we will look at the differences between mobile and local phone numbers, in words you will understand.

Mobile vs Local Phone Numbers

So, what is being referred to when virtual phone service providers mention mobile or local phone numbers? Providers offer a variety of phone number types that can be used by different businesses, based on what they need. For example, a local business that just wants to connect with clients and customers within their immediate area can use a regular phone number. On the other hand, companies that want to give their callers a free way to connect with them may choose to have a toll free business number. Furthermore, an enterprise with customers all over the world will find that having multiple local numbers for different regions is ideal.

So, what exactly is the difference between local phone numbers and mobile numbers?

Local Phone Numbers: Target Locally and Geographically

Local phone numbers correspond to a particular city or state in a country of your choosing. Local virtual numbers work similarly to regular local numbers and have an area code at the beginning. These numbers are most popular because they are reachable from anywhere in the world and from most mobile networks as well. For example, say, you want to connect with clients in specific cities or states such as New York in the United States, Sydney in Australia, and Dublin in Ireland. All you need to do is purchase local numbers for these areas which come with local area codes.

Global Call Forwarding offers local numbers for many different countries across the world. Corporations that have offices or clients spread across different cities and states prefer buying multiple local phone numbers. This way, they always have a quick method of connecting with business contacts and clients, when needed.

Additionally, customers connecting with these businesses do not need to pay high international charges for their calls. Instead, they pay the regular, local calling charges because the call is going to a local number. That call then gets routed through a forwarding service to reach your business, no matter where it is located.

Mobile Numbers: To Mobile, or Not to Mobile?

Mobile virtual numbers function similarly to local numbers, that is, they may or may not be bound to a specific geographical location. Calls made to these numbers are not free and depend on where the call is coming from. And these numbers, too, can accept calls from outside the country, making them reachable from anywhere in the world. They begin with a specific number range such as 06 or 07 in France, 07 for the UK, 04 for Australia. The United States, however, does not have a number range.

More importantly, what separates mobile numbers from local phone numbers is that they can be SMS-enabled. For example, Global Call Forwarding offers inbound SMS forwarding. This enables customers to connect with your business through SMS (instant messaging). Your business will receive these incoming texts as emails with the sender’s caller ID. This is yet another easy and convenient way for customers to reach out to a business.

So, Which Does Your Business Need?

Texting and calling are personal and quick ways to connect with a business. As a business that depends highly on customer interaction, you may want to provide as many ways of connecting as possible. SMS, international calling, callback widgets on your website, live chats, and more can be utilized. The easier you make it for prospects to contact you, the more connections your business will make. Additionally, remaining accessible is key to building confidence and trust in a company. Want to learn more? Call 1 (561) 908-6171

3 Ways Airlines Use Call Forwarding to Increase Sales

I published an article a few weeks back, ranking the top 10 budget airlines in Asia and how to reach them. I noticed a trend amongst best in Asia: 60% of these airlines offer international phone numbers. The trend continues even further to major global airlines like Qatar Airways and American Airlines!

In this post, we take a look at how airlines use call forwarding to increase sales.

examples of how airlines use call forwarding
3 Ways Airlines use Call Forwarding

It can be expensive and complicated to make international calls. Your customers don’t want to dial a long-distance phone number just to book their flight. Instead, they are almost 3x more likely to make free calls.

Due to the industry’s nature, the customer base of any travel company is typically spread across many countries. The AirAsia Group, for example, services affiliates in Malaysia, Indonesia, Thai, India, Japan and the Philippines. (Source: AirAsia Corporate Profile)

Smart airlines provide local phone numbers in their target markets and forward inbound calls internationally. For example, Air Asia offers a local contact number in 15+ countries. This enables their business to maximize its potential in Asia – Pacific markets.

Click here to see how AirAsia makes themselves more accessible to customers, or follow this link to see how Qatar Airways makes themselves more reachable.

3 ways airlines use local numbers as a marketing tool to increase sales:

Call forwarding is a cost-effective marketing tool used by top airlines across the globe to increase sales. Airlines that list local or free phone numbers as a call to action in advertisements are guaranteed to receive more calls. The calls can then be forwarded anywhere in the world.

Here are 3 ways airlines use local numbers as a marketing tool:

  1.        Mobile: booking hotline

A local phone number can be used as a reservations hotline to attract more traffic from any target country. Many airlines offer booking hotlines that direct customer inquiries to call centres or sales offices. 

  1.       Print advertisement: billboards, signs, kiosks

Print advertisements are still very efficient at reaching mobile consumers in 2017. Especially in Asia, airlines advertise their free phone number on public transportation, billboards, kiosks and signs. As you might see in the image, a free phone number is an effective call-to-action. 

Lion Air Sales Desk in Bangkok Thailand
Lion Air Sales Desk in Bangkok Thailand
  1.       B2B sales and customer support

Travel agencies and corporate customers shouldn’t have to pay to call you. A local direct line can have a tremendous impact on B2B sales and customer support. Business contacts prefer a phone number that is easy to call.

Local or toll free contact numbers can be advertised on the website to make an airline more accessible and provide better customer support.

Set up call forwarding in 3 steps:

Global Call Forwarding offers a 15-day free trial to corporate users, so they can test as many as three local or toll-free phone numbers risk-free. Here are 3 steps for airlines to consider when choosing a call forwarding service:

  1.       Identify target markets and view rates

Which countries do most of your passengers come from? Airlines should offer local contact numbers in at least their top 3-5 markets.

  1.        Choose the best call forwarding service provider.

The best providers offer free trials and a money-back guarantee. A call forwarding service provider will package the local/toll free number and forwarding service as one monthly fee.

  1.       Forward incoming calls

Forward incoming calls to any destination in the world – sales offices, call centers, cell phones or business headquarters. The potential is virtually unlimited.