Interactive Voice Response (IVR) for Hospitality

Improve caller experience and operational efficiency by including voice automation within your business communication system. An interactive voice response (IVR) system can answer and distribute incoming calls so your employees can better serve customers. And with a hospitality IVR solution, you can ensure customers and travelers get the right help when needed.

IVR for hospitality
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Why Do You Need Hospitality IVR?

Travel and hospitality companies around the world are adopting advanced IVR systems to improve caller experience. An IVR for hospitality caters to the needs of businesses within these industries. With an automated voice response system in place, calls are answered and routed effectively to the right department based on the caller’s needs.

By adding pre-recorded voice messages, you can also provide service during off-hours or when agents are occupied. And the IVR can send callers who need additional assistance to the voicemail box where they can leave messages.

And with our Call Flow Designer, you can create your own call flows with custom rules and routing strategies. This means you can set up routing rules for different departments, days, hours, holidays, and locations.

Hospitality Companies That Can Benefit From IVR

Any company in the hospitality industry that relies on inbound call traffic to make sales and provide customer support can use an IVR system for efficient inbound call management. Some of these companies include:ivr for travel agencies - hotel

  • Hotels, timeshares, resorts, lodging
  • Vacation rentals
  • Food and beverage services
  • Restaurants and cafes
  • Third-party delivery services
  • Nature and recreation activities
  • Travel agencies (including online agencies)
  • Tourism companies (guides and tours)
  • Medical, educational, and ecotourism
  • Attractions and exhibits
  • Entertainment and events
  • Cruises

Such an automated voice system automatically directs callers to the desired department. And in some cases, they get the assistance they need quickly without waiting to talk to an agent.


What Can You Achieve with IVR?

A well-designed hospitality IVR helps you manage and organize incoming calls. You can create ring groups and backup call routing rules to ensure calls are answered no matter where your teams are located. Route calls to different locations based on language, skill, or time preferences. And by distributing calls evenly, you can make sure your teams are not burdened.

Some ways your hospitality business can use an IVR system include:

  • Greeting callers
  • Providing basic company information
  • Providing information in different languages
  • Offering hotel/resort information
  • Making and confirming reservations
  • Redirecting calls based on location
  • Transferring calls to the right department
  • Helping callers when agents are busy
  • Answering frequently asked questions (FAQs)
  • Collecting feedback
  • Providing after-hours customer service.

Global Call Forwarding offers a customizable IVR solution with each of our virtual phone number plans. You can use this feature to design your call flows in a way that works best for your business. And by doing this, your business vastly improves how callers interact with your teams and increase customer satisfaction rates.

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How to Get IVR for Your Business?

Get an IVR for your hospitality business in these simple steps:
  1. Sign up for a business phone number on our Pricing page, or port your number to our service.
  2. Add premium features like Call Recording and Outbound Calling, if desired.
  3. Review your purchase and submit your payment.
  4. Set up the IVR through your account’s control panel using our Call Flow Builder.
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Build Your Custom Call Flows

Call flows are IVR diagrams displaying how incoming calls will route through your business phone system. In other words, how calls are managed once they enter your phone network. Where will they go? What options will be available to callers, and what actions can they take?

With hospitality IVR, you can decide exactly what will happen to incoming calls. For instance, you can have calls coming in outside of office hours sent to remote agents. Or, you can have callers from specific locations or regions sent to your support team nearest to them. And you can add voice messages informing callers of new service updates or company information.

An IVR system allows you to personalize and brand your phone system. And, it further establishes your company as professional and well-established.

For more ideas, read our article on how to create the perfect IVR template for your needs.

All Plans Include

  • advanced ivr IVR/Auto Attendant
  • call recording Cloud Call Recording
  • voicemail Virtual Voicemail
  • unlimited extensions Call Flow Designer
  • time of day Time of Day Routing
  • country forwarding Geographic Routing
  • simultaneous ringing Simultaneous Ringing
  • sequential forwarding Sequential Routing
  • account management Outbound Calling
  • country forwarding Outbound Caller ID
  • account management Number Masking
  • failover forwarding Failover Routing
  • enterprise api Call Blocking
  • local ringback Local Ringback Tone
  • fax to email Fax to Email
  • greeting Rollover Minutes

Better Caller Experience = Higher Customer Satisfaction

Customers who receive good customer support and care will recommend your business. And word-of-mouth marketing goes a long way in the hospitality industry. You want customers to positively review your business quality and ease of service. So, it pays to find ways to ensure that no matter where your customers interact with your business, they leave with a good experience. For more information about how IVR can benefit your specific business needs, talk to one of our experts today!

IVR for hospitality

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