Hospitality Companies That Can Benefit From IVR
Any company in the hospitality industry that relies on inbound call traffic to make sales and provide customer support can use an IVR system for efficient inbound call management. Some of these companies include:
- Hotels, timeshares, resorts, lodging
- Vacation rentals
- Food and beverage services
- Restaurants and cafes
- Third-party delivery services
- Nature and recreation activities
- Travel agencies (including online agencies)
- Tourism companies (guides and tours)
- Medical, educational, and ecotourism
- Attractions and exhibits
- Entertainment and events
Such an automated voice system automatically directs callers to the desired department. And in some cases, they get the assistance they need quickly without waiting to talk to an agent.
What Can You Achieve with IVR?
A well-designed hospitality IVR helps you manage and organize incoming calls. You can create ring groups and backup call routing rules to ensure calls are answered no matter where your teams are located. Route calls to different locations based on language, skill, or time preferences. And by distributing calls evenly, you can make sure your teams are not burdened.
Some ways your hospitality business can use an IVR system include:
- Greeting callers
- Providing basic company information
- Providing information in different languages
- Offering hotel/resort information
- Making and confirming reservations
- Redirecting calls based on location
- Transferring calls to the right department
- Helping callers when agents are busy
- Answering frequently asked questions (FAQs)
- Collecting feedback
- Providing after-hours customer service.
Global Call Forwarding offers a customizable IVR solution with each of our virtual phone number plans. You can use this feature to design your call flows in a way that works best for your business. And by doing this, your business vastly improves how callers interact with your teams and increase customer satisfaction rates.