Travel and Hospitality Call Center Solutions

Use a reliable, global voice solution to handle all customer, traveler, and guest calls. Simply upgrade your existing phone system with cloud telephony technology.

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Leading Travel & Hospitality Companies Choose Global Call Forwarding

Enjoy wide country coverage

We provide reliable voice coverage in over 160 countries, covering more than 90% of the global economy.
Add toll-free, local, and international phone numbers from target countries through one provider.

“We have used United World Telecom for many years and have always been impressed by their service, knowledge and extreme customer focus. They have been more than a partner in this area of our business, they have been able to offer telecom guidance in markets that were new to us. We have been truly lucky to work with UWT and recommend them highly”

— Christiane Pike, Infrastructure Manager, Telecom at Radisson Hotels

Integrates with your favorite CRMs

See all integrations

Experience high-quality, reliable voice

Communicate with customers and prospects without interruptions with crystal-clear call quality.
Our global network built with years-long connections offers you a reliable service with 99.999% uptime.

Forward to VoIP/SIP

Get enterprise-ready voice solutions with GCF VoIP integrations.
Purchase international phone numbers and forward calls to the SIP address associated with your virtual PBX system.

Travel and Hospitality Calling Features

Advanced IVR:
Set up call flows in minutes with our easy-to-use Call Flow Builder and help callers arrive at the right department or agent.

GCF Softphone:
Use our web dialer app on any device to make outbound calls and receive forwarded calls from customers around the world.

Call Routing:
Route calls with custom rules based on time, location, etc., and provide 24/7 support to customers, globally.

Benefit from 24/7 support

With a dedicated account manager and 24/7 tech support, rest assured your phone system is in the right hands. Get help quickly with our knowledge base, how-to guides, live chat, and phone support.

Manage calls through one central platform

Receive all inbound calls through an online platform. Organize call flows for different call volumes. Maintain business continuity with various routing and failover strategies. Ensure patients and care teams can contact your organization at all times.

Save on communication costs

Don’t want to buy new equipment? Avoid expensive on-premise solutions or physical hardware by choosing the cloud. Save on office space and supplies by enabling local, remote, and global teams to work from anywhere. And cut down on added charges for extra features you don’t need.

Use AI insights to automatically extract hidden insights and opportunities from customer calls.

Sentiment Analysis

Evaluate the emotional tone of calls, identifying positive, negative, or neutral sentiments to enhance customer insights.

Call Summary

Get a concise overview of call details, including duration, participants, and key insights, powered by advanced AI.

Call Transcription

Accurately transform calls into detailed, searchable text, capturing every word for easy review and reference.

Call Translation

Instantly convert VoIP conversations into text across multiple languages, ensuring seamless communication and accessibility

Learn More About AI Insights

Featured Content

Crystal Cruises & Global Call Forwarding

Customer Story

Travel company Crystal Cruises needed local phone numbers that forward incoming calls to their regional support centers located across the world.

1800 Numbers for Hotels and Resorts

Blog

Businesses in the travel and hospitality industries are using 1800 numbers as their contact numbers to offer callers a free way to call.

EaseMyTrip & Global Call Forwarding

Customer Story

We provided EaseMyTrip with coverage in multiple countries and offered a selection of local and international toll-free number options.

IVR for the Travel and Tourism Industry

Product Overview

Use custom call flows and menu options to help callers find the right department within your IVR.

Get a free consultation with our US-based business phone system specialists.

Reach out and a Global Call Forwarding expert will get back with you shortly.

Connect with our Experts

The Most Trusted Provider of Business Phone Numbers

Experience unmatched expertise and support from leaders in the industry.

Phone numbers available across the globe.

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We've been in business since 1996.

Multiple layers of redundancy = Higher reliability.