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About: Vasudha

Bio: Vasudha is a writer, editor, and a cat pawrent. She has produced travel and lifestyle features, academic content, and technical articles. She likes to read, paint with acrylics, learn new languages, and drink tea.

Posts by Vasudha:

Cloud Call Center Software – Pricing Guide & Cost Comparison

Purchasing the right cloud contact center software can have a significant impact on your business. The correct software will maximize agent productivity, improve customer service, and set the foundation for …Read More »

What is Call Handling?

Voice calls remain a vital customer service channel because customers can receive immediate, real-time, and tailored support. Phone calls allow customers to express their queries and concerns, especially complex ones, …Read More »

4 Cloud Communications Trends for Businesses (2024)

By 2025, 85% of organizations will be “cloud first.” And by embracing cloud communications, organizations can enhance collaboration, improve efficiency, and enjoy the benefits of scalability and cost-effectiveness. Cloud technology …Read More »

10 Ways to Use Call Deflection to Improve Caller Experience

If you didn’t already know — over 50% of customers are likely to abandon one business for another after a single bad experience. Compare this to research that shows customers …Read More »