Our Authors
About: Vasudha
Bio: Vasudha is a writer, editor, and a cat pawrent. She has produced travel and lifestyle features, academic content, and technical articles. She likes to read, paint with acrylics, learn new languages, and drink tea.
Posts by Vasudha:
The Impact of Missed Sales Calls & How to Track and Turn Into Opportunities
While self-service and omnichannel options gain popularity, about 78% of contact centers continue to have high or medium usage of phones. This means that most customers call the business for …Read More »
How to Translate Voicemail in Multiple Languages
Effective communication is key to business success. And voicemail transcripts are a valuable business tool that help improve communication and operational efficiency. For global businesses providing multilingual support and linguistic …Read More »
Using Virtual Numbers to Establish a Local Presence Globally
Virtual numbers have emerged as a potent instrument for those seeking to broaden their business horizons and establish a global footprint. These numbers harness the power of cloud communications technology …Read More »
5 Call Metrics for Sales Managers
In the ever-evolving business world, sales managers are key to a company’s success. And if you want to optimize your teams’ performance, then it’s vital to track sales call metrics. …Read More »
VoIP versus Cloud Telephony
Communication is the lifeblood of any business and when it comes to selecting the right modern business phone system. When you look for a business phone solution, you’ll see various …Read More »
11 Best VoIP Providers for International Calling (2024)
If you don’t already know, voice over internet protocol (VoIP) is a game changer for international calling. Why? Because VoIP technology lets you make cost-effective long-distance calls to any corner …Read More »
14 Best Softphone Apps (2024)
A modern technological marvel, softphones have revolutionized the way we communicate. In essence, they are software-based phone applications that enable you to make phone calls over the internet. This means …Read More »
How to Design an Escalation Matrix in Your Call Center
In today’s fast-paced business landscape, round-the-clock customer support is a strategic necessity. If phone support is your preferred customer service approach, then you need to ensure customers can effortlessly connect …Read More »
Telecom Tips for Enabling a Global Service Desk Hotline
In today’s interconnected world, businesses rely heavily on internal IT help desks or service desks to provide crucial technical support for their employees. Think of the service desk as the …Read More »