Use a reliable, global voice solution to handle all customer and client calls. Simply extend your managed services stack with cloud-based voice technology.
Manage phone numbers, reporting, and account controls from one unified dashboard.
Configure call flows for different clients and lines and maintain business continuity with advanced routing.
Add or modify services as your clients grow.
"United World Telecom helped us get a phone number that we use to receive and make international phone calls. The service has been very smooth so far. The customer service is great. They are doing a great job!"
— Edna D'souza, Finance Lead, omniX Labs
Provide reliable inbound and outbound calling for every client you support.
Give them local caller IDs for global outreach and seamless inbound lines for customer service, all managed through your existing setup.
Connect through the GCF softphone, SIP trunking, or flexible BYOC to support remote, multi-site, and hybrid client teams.
Deliver high-quality voice with 99.999% uptime
Communicate without interruptions through a Tier-1 global voice network and redundant routing.
Maintain consistent call quality with AI Call Insights that track performance and customer sentiment for support, sales, and daily operations.
Top Features for IT & Managed Service Providers Calling Features
Number Tagging:
Tag and organize virtual numbers by client or department to simplify management and improve visibility across all inbound and outbound calls.
User & Role Management:
Create custom roles, control access, and give each team or client only the permissions they need for better security.
Custom Reporting:
Make automated call reports with call activity, CDRs, and custom analytics to support SLAs, billing, performance tracking, and optimization.
Monitor call activity across all clients
Track call performance, volume patterns, and routing behavior with detailed call data through advanced analytics. Keep an eye on client call activity with call detail records (CDRs). Adjust routing, users, and configurations based on current demand and historical trends.
Benefit from 24/7 support
With a dedicated account manager and 24/7 tech support, rest assured your phone system is in the right hands. Get help quickly with our knowledge base, how-to guides, live chat, and phone support.
Save on communication costs
Avoid expensive on-premise solutions or physical hardware by choosing the cloud. Save on office space and supplies by enabling local, remote, and global teams to work from anywhere. And cut down on added charges for extra features you don’t need.
Use AI insights to automatically extract hidden insights and opportunities from customer calls.
Sentiment Analysis
Evaluate the emotional tone of calls, identifying positive, negative, or neutral sentiments to enhance customer insights.
Call Summary
Get a concise overview of call details, including duration, participants, and key insights, powered by advanced AI.
Call Transcription
Accurately transform calls into detailed, searchable text, capturing every word for easy review and reference.
Call Translation
Instantly convert VoIP conversations into text across multiple languages, ensuring seamless communication and accessibility
