Our Authors
About: Meryl D'Sa-Wilson
Bio: Meryl D’Sa-Wilson is a writer and content strategist with over 10 years experience. She writes about business trends, travel, marketing, behavioral health, recruitment, remote working, technology, and communications. She is currently the Digital Marketing Manager at Global Call Forwarding, a global provider of local and toll-free numbers. You can reach her on LinkedIn.
Posts by Meryl D'Sa-Wilson:
9 Best US Toll-Free Number Providers in 2026
Looking for a new toll-free number provider? It is easy to get overwhelmed among the many US toll-free number providers out there. How do you choose one, and what should …Read More »
What is a VoIP Infrastructure?
An in-depth guide to VoIP infrastructure for business communication. Learn how an efficient VoIP architecture can set your business up for success by making voice calling reliable, crystal-clear, and cost-effective. …Read More »
How Much Does Call Tracking Cost?
Tracking where your calls come from can give you valuable insights into where your customers are located and expand the reach of your marketing efforts. But how can you track …Read More »
What is a No-Code Contact Center?
No-code platforms have grown in popularity as they let businesses adopt new services and features without the hassle of hiring a full-fledged IT team and coding software from scratch. This …Read More »
Understanding Rate Centers and Local Calling
If your business deals with customers from different parts of the country, then you need to pay attention to the areas covered by rate centers to provide accessible and affordable …Read More »
What is Call Management?
Are your sales and customer support teams struggling with high call volume? Do they need to manage incoming calls from different locations? Is bad call handling leading to a dip …Read More »
10 Best USA SIP Trunk Providers
SIP trunking gives your business the opportunity to bring advanced cloud communication functionality to your phone system in a cost-effective and easy-to-use manner. But how do you choose the right …Read More »
6 Best IVR Number Providers
It is easy to get lost in a growing sea of IVR number providers. While there are many out there, the good quality and easy-to-use ones are still rare. You …Read More »
Complete Guide to VoIP Number Porting
Tired of dropped calls and bad call quality? Need to get out of a long-term phone service contract? Want to add more call management features to your phone system? One …Read More »